Advisor, Service Recovery Reds

As an Advisor at PhonePe Limited, you will play a crucial role in the Customer Experience team by handling customer account and transaction related queries with integrity and a customer-first mindset. You will be responsible for flexibly managing interactions through both phone and data channels, following specified process guidelines to provide quick and meaningful resolutions to customer issues. Your role will involve building customer trust, leveraging internal resources for resolution, and recommending process improvements to enhance overall customer experience. Key Responsibilities: - Act with integrity & prioritize customer satisfaction in every interaction - Handle PhonePe account and transaction related queries effectively - Flex between phone & data channels to address customer concerns - Follow process guidelines to bring about swift resolutions - Build customer trust through positive interactions - Meet hourly & daily productivity goals - Utilize internal processes and resources for issue resolution - Escalate when necessary and collaborate with relevant teams for swift resolutions - Recommend and implement process improvements - Engage & Educate customers to maximize their utilization of PhonePe services Qualifications Required: - Excellent written and verbal communication skills - Strong learnability and active listening skills - Customer-oriented mindset with adaptability to different scenarios - Team player with openness to feedback and flexibility - Ability to multitask, prioritize, and manage time effectively - Proficiency in English and Hindi languages - Graduation (10+2+3) is mandatory - Proficiency in spoken and written South Indian languages is preferred About PhonePe Limited: PhonePe Limited offers a portfolio of businesses including the distribution of financial products and new consumer tech ventures in India. The company's vision is to provide every Indian with equal opportunities by unlocking the flow of money and access to services. Join PhonePe to be a part of a culture that empowers individuals to bring their best selves to work and own their projects from start to finish. As a PhonePe-r, you will collaborate with top minds in the country, solve complex problems, and execute with purpose and speed. Embrace the opportunity to build platforms that impact millions and accelerate your career growth at PhonePe.,