Advisor, Merchant Lending

About PhonePe Limited: PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture: At PhonePe, you are encouraged to bring your best self to work every day. The company creates the right environment for you to thrive, empowering you to take ownership of your work from start to finish. PhonePe values problem-solving and quick execution, often involving building frameworks from scratch. If you are passionate about creating platforms that impact millions, collaborating with top minds, and realizing your dreams with purpose and speed, PhonePe is the place for you! Job Description: Role Overview: As an Advisor at PhonePe, specifically in the Customer Experience function, you will play a crucial role in providing quick and meaningful resolutions to customers" problems. You will be part of a dynamic team that works towards improving the overall customer experience by collaborating with internal teams to enhance solutions. Key Responsibilities: - Act with integrity and prioritize customer satisfaction in all interactions - Handle PhonePe account and transaction-related queries efficiently - Adapt between phone and data channels as required - Follow specified process guidelines to resolve customer issues - Build trust with customers through effective communication - Meet hourly and daily productivity goals - Utilize internal processes and resources for issue resolution - Escalate issues when necessary and collaborate with relevant teams for solutions - Identify opportunities for process improvements - Engage and educate customers on leveraging PhonePe effectively Qualifications Required: - Excellent written and verbal communication skills - Strong learnability and active listening abilities - Customer orientation with the flexibility to adapt to different scenarios - Team player open to feedback and able to multitask efficiently - Proficiency in English and Hindi languages - Graduation (10+2+3) is mandatory - Multilingual skills in South Indian languages are preferred Additional Details: The PhonePe Full-Time Employee Benefits package includes various benefits such as insurance coverage (Medical, Critical Illness, Accidental, Life), wellness programs, parental support, mobility benefits, retirement benefits, and other perks like Higher Education Assistance, Car Lease, and Salary Advance Policy. (Note: No additional details about the company were provided in the job description),