Posted:1 week ago|
Platform:
On-site
Full Time
Job Summary
We are seeking a dynamic and experienced professional to join our team as an Application Development Technical Specialist. The primary responsibility of this role is to work with customers and business teams to lead new applications, generate specifications, and replicate successful applications across local and global markets. In addition, the candidate will introduce new products to customers, work closely with the global team on grade translation, technology transfer, and knowledge building, and address customer processes and complaints. Responsibilities also include designing and developing demo tools, publishing technical bulletins on successful applications, conducting application-related testing, providing training on Avient materials, and modifying grades to meet customer requirements. Furthermore, active participation in resolving customer complaints is essential. The role involves assisting R&D and sales teams through comprehensive testing plans, procedures, data analysis, and effective communication of results with customers. The ideal candidate should possess 4–6 years of customer-facing experience in technical service and application development, strong analytical skills, and the ability to manage complex projects across diverse teams.
Master's degree in polymer science/engineering, material science, or a related field. B. Tech with relevant experience will also be considered.
4-6 years of experience in a customer-facing role, with extensive exposure to polymer processing methods, particularly extrusion and injection moulding.
In-depth knowledge of engineering plastics and thermoplastic elastomers.
Industry awareness in healthcare, automotive, or consumer sectors is highly desirable.
Exceptional oral, written communication, and presentation skills.
Additional requirements
Strong business acumen and analytical mindset.
Self-motivated with the ability to work with minimal supervision.
Exceptional oral, written communication, and presentation skills.
Complex problem-solving skills, adept at translating customer needs into solutions.
High technical aptitude.
Team player with a proactive attitude. Excellent organisational skills.
Lead customers and business teams in generating new business through application development, process optimization, replication, and specification wins.
Develop formulations for new applications in accordance with customer specifications, quality standards, and operational goals.
Document and prepare product specifications, integrating Avient products and services into customer applications
Provide technical support to customers and commercial teams before and after sales, including application guidance, specification interpretation, process guidelines, and technical presentations.
Troubleshoot processing challenges and address customer complaints; investigate and resolve issues using a pragmatic, scientific approach, ensuring timely responses to customers without escalation. Create technical data sheets
Lead and coordinate plant technical trials and transfers; process testing plans, data analysis, and communication of results.
Develop demo tools and value-selling tools for customers.
Publish technical bulletins of successful application.
Act as a reservoir of technical information, bringing the voice of customers to new technology introduction teams or supporting commercial teams with new product trials and customer feedback.
Participate in the scale-up process and provide support to the plant team as needed
Ensure all activities align with safety & health principles, proactively fostering a safe working environment and assessing potential hazards, while adhering to ethical business policies.
Understand customer needs and technical specifications to select the right material solutions based on functional and service requirements.
Willingness to travel across India on short notice, up to 40% travel time.
Other projects and duties as assigned.
Avient
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