Admission Counselor

Role: Admission Counselor

Role Definition

Interact with the students and counsel them and their parents online or offline, through software system follow-ups along with arranging demo sessions and scheduling marketing mailers as and when required. Handholding students through enrolment process and fixing fee depositing schedule. Completing individual sales target while contributing to team sales and revenue goals.

Responsibility Deliverable

 Effective Online/Offline Counselling and Enrolments

 Handholding students through enrolment process

 Complete individual sales target while contributing to team sales and revenue goals to grow into Sr. Admission Counselor

Tasks & Activities

 Effective counselling for Enrolment of Prospective Students

a. Career counselling for prospective learners to ensure admissions.

b. Tele-counselling and follow-up on database generated through structured campaigns.

c. Handling calls, as pleasantly as possible while providing full information, and support to the students.

d. Checking the basic eligibility of the prospects for the course

a. Assisting the student in filling the admission/application forms.

b. Assisting the prospects in availing the most suitable payment option available to them and generating commitment and clarity on 45-day instalment payment plan or loan process or one-time payment process.

c. Effective management of CRM and ERP systems.

d. Handling objections and building trusts

e. Scheduling marketing mailers through CRM system

f. Inviting them to demo sessions and alumni meets and other value addition webinars

 Handholding of students throughout enrolment process

 Handholding students with their documents approval process and loan process (if claimed)

 Guiding students transparently on submission of declarations  Guiding the students to the right POC to have their after sales queries addressed.  Ensuring fee collections of students who have chosen EMI payment plan.  Generating referrals from current students and alumni by providing effective after sales services.  Achieve targets and be a team player to grow into a Senior Admission Counsellor

g. Lead by example; demonstrate excellent customer service to increase client satisfaction, and program growth.

h. Self-Inculcate the Training philosophies of WIN-WIN-WIN policy in the organisation

i. Abide by all disciplinary procedures, guiding principles and core values of the Institute.

j. Innovative thinking and work on new Initiatives to bring tangible benefit to the Institute.

k. Consistently achieving the targets given by the organisation on admissions.

l. Being a team player and helping colleagues achieve their targets.

Measurement Metrics

 Daily/ Weekly and Monthly Sales Report

 Revenue Generation / Target Achieved

 Student Feedback / Reference

 Counselor productivity report

Job Types: Full-time, Permanent

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• sales: 1 year (Required)