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Administrator L3

Administrator L3

Wipro

3 - 5 years

4 - 8 Lacs

pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

patching switching eigrp network engineering ssh bgp networking snmp network data ccnp velocloud routing rca end user qos lan protocols dhcp wan ccnp routing ntp root cause analysis ospf orchestrator firewall ipsec troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Service Assurance Engineer (L2/L3) Post-Deployment Support

Band -

Rate -

110 K/M

Experience Level -

L2 - 5 to 7 Yrs

Primary Role

Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments.

Responsibilities

Issue Resolution

Troubleshoot
hard-down scenarios
, routing/switching issues.
Handle
L2/L3 escalations
for SD-WAN and LAN devices.

Performance Monitoring

Monitor network health using
VCO
,
Meraki Dashboard
, and
Aruba Central
.
Identify and resolve
performance bottlenecks
.

Configuration Audits

Validate deployed configurations against design.
Recommend and implement
corrective actions
.

Customer Support

Act as a
technical point of contact
for post-deployment issues.
Provide
RCA and resolution plans
for recurring issues.

Protocol Expertise

Strong understanding of:

QoS, DHCP, NTP, SNMP, SSH, IPSec

Routing protocols
: OSPF, EIGRP, BGP
Inter-company routing
and
packet flow analysis

Experience Requirements

57 years

of L2 experience with

deep troubleshooting

Experience with:

VCO VeloCloud Orchestrator

Network control, management, and security protocols (as listed above)

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: Network Data Admin .

Experience: 3-5 Years .

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Information Technology & Services

Bengaluru

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Administrator L3

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Service Assurance Engineer (L2/L3) Post-Deployment Support

Band -

Rate -

Experience Level -

Primary Role

Responsibilities

Issue Resolution

hard-down scenarios

L2/L3 escalations

Performance Monitoring

VCO

Meraki Dashboard

Aruba Central

performance bottlenecks

Configuration Audits

corrective actions

Customer Support

technical point of contact

RCA and resolution plans