Administrator - L3

Job Description

5-7 yrs Pune only CBR - 120 As a Backup Admin you will Monitor and manage backup capacity and provide 24x7 Support. Manage tape from Iron mountain to recall the tapes for restore purpose. Should be strong in Cohesity along with the replication and troubleshooting the backup failures. Should be good knowledge in IBM TSM and restoration from tape. Should have experience in Build and configure of Cohesity servers and its components. Knowledge on Backup and Restore for physical servers, VM's, database and M365 from Coheisty. Should have thorough knowledge on restore procedure of various types including File system, database, VMs etc. Perform Troubleshooting of Problems/Issues in Cohesity backup and restore jobs. Good Learning and Analytical Skills; Should be able to quickly acquire Technical Knowledge and Skills Perform media management activities Perform Disk based backup jobs Good Knowledge with ITIL Processes (Incident, Problem and Change Management. Provide Technical Support on Backup Software, Monitor backup job schedule and performance. Support Backup and Recovery software platforms Support service provisioning activities, includingService starts, stops, suspends, etc. Perform customer initiated Restore requests. Solve issues with backups and restores. Performs daily routine maintenance. Assists in determining workload balancing if necessary. Provides guidance and direction to lower-level System Administrators. Ensure SLA/SLO’s are met Cohesity Backup workflow and error codes Prepare Cohesity backup reports (Monthly backup success rate). Backup Agent installation. Level-2 Backup & Recovery SME and Administrator. Expert on Cohesity. L2 or L1+ Skills on IBM TSM , Tape Libraries and HP Storage. Good knowledge on Data duplication, and replication concepts. Well versed with Backup and Recovery planning and implementation. Media Management & Vendor Coordination. Troubleshooting complex problems. Candidate is expected to have complex production support experience. Backup Server / Client installations. Patching & Upgradation. Recovery of Backup Server from failure. Change Management Planning and Implementation. Disaster Recovery Support (plan & participate). Backup tool migration. Backup reporting Preparing monthly backup success rate. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience3-5 Years.