Administration Officer

JOB REQUIREMENT (SKILLS):

• Strong leadership and supervision skills
• excellent verbal communication and patient handling abilities
• Knowledge of hospital housekeeping standards and infection control
• Basic knowledge of MS Excel/Word for report generation and data recording
• Customer service mind-set and ability to manage complaints calmly and professionally

JOB PURPOSE:

The Administration Officer will oversee the hospital's daily housekeeping operations, ensuring that cleanliness, hygiene, and safety standards are consistently maintained throughout the facility. This role requires close coordination with housekeeping teams, vendors, and other departments to promote a healthy and patient-friendly environment. Additionally, the officer will manage the patient feedback outreach process to ensure that facility upkeep and patient satisfaction meet or exceed hospital standards, while also maintaining compliance with biomedical waste management regulations to support a safe and hygienic healthcare setting.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Supervise day-to-day housekeeping activities across hospital areas such as wards, OPD, ICUs, OT, administrative offices, and public spaces.
• Check daily checklists and duty rosters for housekeeping staff.
• Conduct routine inspections to ensure cleanliness and adherence to infection control standards.
• Coordinate with infection control and nursing departments for sanitization requirements
• Ensure timely waste disposal in compliance with biomedical waste management regulations.
• Ensure proper segregation, collection, and disposal of biomedical waste
• Coordinate with all departments to ensure color-coded bins and proper labelling are followed.
• Maintain daily records of biomedical waste weight, category, and handover to authorized vendors.
• Supervise waste pick-up schedules and vendor coordination.
• Ensure compliance during audits and maintain all relevant documentation.
• Address complaints or concerns related to cleanliness from patients or departments and ensure timely resolution.
• Call patients post-discharge (or as per hospital policy) to collect structured feedback on housekeeping, cleanliness, and overall facility experience.
• Log feedback data in the hospitals feedback management system
• Escalate critical feedback or recurring issues to Amin Manager for follow-up actions.
• Prepare weekly/monthly feedback summary reports, including trend analysis and recommendations for improvement.
• Maintain records and prepare reports on housekeeping performance, incidents, and audits.
• Support audits (NABH, JCI, CAP, NABL etc.) and ensure documentation is up to date.
• Ensure staff follow personal hygiene, grooming, and uniform standards.

Preferred candidate profile- Any graduate with 2 to 6 years experience may apply