Admin Assistant - Customer Relations

You are a highly organized and customer-focused Admin Assistant & Customer Relations Executive responsible for supporting daily administrative operations and delivering excellent customer service. You will act as a key point of contact for customers and internal teams to ensure smooth office processes and positive client experiences. **Key Responsibilities:** - Manage day-to-day office administration and clerical tasks - Maintain accurate records, files, and databases (digital and physical) - Prepare reports, correspondence, and documentation as required - Schedule meetings, manage calendars, and coordinate appointments - Handle incoming and outgoing emails, calls, and office communications - Support management and team members with general administrative assistance - Serve as the first point of contact for customers via phone, email, or in person - Respond to customer inquiries, requests, and complaints professionally and promptly - Maintain and update customer records and CRM systems - Follow up with clients to ensure satisfaction and resolve issues efficiently - Build and maintain strong, positive relationships with customers - Assist with customer onboarding and after-sales support where applicable **Requirements & Qualifications:** - Proven experience in an administrative, customer service, or similar role - Strong organizational and time-management skills - Excellent written and verbal communication skills - Customer-focused attitude with strong problem-solving abilities - Proficiency in MS Office (Word, Excel, Outlook); CRM experience is an advantage - Ability to multitask and work independently with minimal supervision - High level of professionalism, confidentiality, and attention to detail - Only Female candidates are preferred **Additional Details:** - Office duty hours: 10 am to 6 pm - Job Types: Full-time, Permanent - Benefits: Leave encashment - Work Location: In person You are a highly organized and customer-focused Admin Assistant & Customer Relations Executive responsible for supporting daily administrative operations and delivering excellent customer service. You will act as a key point of contact for customers and internal teams to ensure smooth office processes and positive client experiences. **Key Responsibilities:** - Manage day-to-day office administration and clerical tasks - Maintain accurate records, files, and databases (digital and physical) - Prepare reports, correspondence, and documentation as required - Schedule meetings, manage calendars, and coordinate appointments - Handle incoming and outgoing emails, calls, and office communications - Support management and team members with general administrative assistance - Serve as the first point of contact for customers via phone, email, or in person - Respond to customer inquiries, requests, and complaints professionally and promptly - Maintain and update customer records and CRM systems - Follow up with clients to ensure satisfaction and resolve issues efficiently - Build and maintain strong, positive relationships with customers - Assist with customer onboarding and after-sales support where applicable **Requirements & Qualifications:** - Proven experience in an administrative, customer service, or similar role - Strong organizational and time-management skills - Excellent written and verbal communication skills - Customer-focused attitude with strong problem-solving abilities - Proficiency in MS Office (Word, Excel, Outlook); CRM experience is an advantage - Ability to multitask and work independently with minimal supervision - High level of professionalism, confidentiality, and attention to detail - Only Female candidates are preferred **Additional Details:** - Office duty hours: 10 am to 6 pm - Job Types: Full-time, Permanent - Benefits: Leave encashment - Work Location: In person