Admin Assistant - Customer Relations

We are seeking a highly organized and customer-focused Admin Assistant & Customer Relations Executive to support daily administrative operations while delivering excellent customer service. The successful candidate will act as a key point of contact for customers and internal teams, ensuring smooth office processes and positive client experiences.

Office duty hours : 10 am to 6 pm

Key Responsibilities

Administrative Duties

• Manage day-to-day office administration and clerical tasks
• Maintain accurate records, files, and databases (digital and physical)
• Prepare reports, correspondence, and documentation as required
• Schedule meetings, manage calendars, and coordinate appointments
• Handle incoming and outgoing emails, calls, and office communications
• Support management and team members with general administrative assistance

Customer Relations Duties

• Serve as the first point of contact for customers via phone, email, or in person
• Respond to customer inquiries, requests, and complaints professionally and promptly
• Maintain and update customer records and CRM systems
• Follow up with clients to ensure satisfaction and resolve issues efficiently
• Build and maintain strong, positive relationships with customers
• Assist with customer onboarding and after-sales support where applicable

Requirements & Qualifications

• Proven experience in an administrative, customer service, or similar role
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Customer-focused attitude with strong problem-solving abilities
• Proficiency in MS Office (Word, Excel, Outlook); CRM experience is an advantage
• Ability to multitask and work independently with minimal supervision
• High level of professionalism, confidentiality, and attention to detail
• Only Female candidates are preferred

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Leave encashment

Work Location: In person