Accounts Receivable Lead

To lead, manage, and control the entire collections and receivables function by ensuring timely realization of customer dues, accurate reconciliation of accounts, reduction of overdue debts. The role also involves close coordination with finance, sales, operations, and audit teams to strengthen working capital management and ensure compliance with company financial policies.

Key Responsibilities

1. Receivables & Collection Management

• Oversee the complete accounts receivable process from invoicing to final collection.
• Ensure timely collection from customers through various modes — NEFT/RTGS, cheque, payment gateway, CMS, etc.
• Review customer accounts regularly and initiate actions for overdue receivables.
• Formulate and implement efficient collection policies and escalation matrices.
• Develop and monitor collection KPIs like aging analysis, and overdue % to improve collection efficiency.
• Liaise with banks for cheque clearance, CMS collections, and remittance tracking.
• Alignment of CMS & POS facility to additional experience centers
• Coordinate with EC team & ensure CMS deposits ontime

2. Customer Reconciliation & Dispute Resolution

• Reconcile customer ledgers monthly with sales and billing teams to ensure accuracy.
• Investigate and resolve payment discrepancies, short payments, credit/debit notes, and TDS mismatches.
• Coordinate with the sales, logistics, and operations teams to resolve invoice disputes, delivery issues, or claim settlements promptly.
• Maintain and document all communication related to collections and reconciliations for audit and reference.

3. Credit Control & Risk Management

• Review and assess customer credit limits periodically in coordination with the Credit Control/Finance team.
• Identify high-risk accounts and recommend actions such as credit holds or revised terms.
• Support management in setting up credit policies aligned with company objectives.
• Monitor compliance with credit terms and ensure adherence to internal controls.

4. Accounting & Reporting

• Ensure proper accounting entries for collections, adjustments, write-offs, and refunds in the ERP system.
• Prepare periodic MIS reports: Receivables Aging, Advance aging, Collection Trend, Bad Debt Analysis, Customer-wise Outstanding, and Region-wise Performance.
• Present monthly collection performance dashboards to the management.
• Support statutory and internal auditors by providing required schedules, confirmations, and supporting documents.
• Maintain accurate and up-to-date books related to receivables as per accounting standards.

5. Team Leadership & Process Improvement

• Lead a team of collection executives, allocate targets, track performance, and provide feedback.
• Conduct regular team reviews, training, and skill development sessions on communication and negotiation.
• Implement automation tools, dashboards, and system-driven reminders to improve efficiency.
• Continuously identify process gaps and recommend control improvements.

Qualification

CA/CMA

Minimum 2-4 years of experience