Accounts Receivable Executive

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

Reporting to the Manager of Accounts Receivable, the incumbent will assume the responsibility of performing Cash Application activities for Wiley Global. This includes lockbox payments, wire payments, refunds, cash deposits, and payment allocations. Another key role of this position is to respond to simple and standard customer queries related to their payments. Additional responsibilities include daily/weekly/monthly reporting of Cash Applications & ensuring SLAs & KPIs for Cash application are met. This role needs to be done in harmony with the collection & other customer service teams on a daily basis. Compliance with internal controls & supporting audits is an important role of this position.

How you will make an impact:

• Allocation of customer payment against outstanding invoices - wires, lockbox, payment allocations and process refunds etc. - Timely & accurate postings of customer payments. Cross-verification of the customer account before initiating a refund. Customer instructions are followed for payment allocations.
• Respond to simple and straight-forward customer queries - Response time on customer queries should meet the SLA and the information provided should be authentic.
• Co-ordination of chargeback queries between customer service and controllers - Timely closure of chargeback cases to avoid penalty into our bank account.
• Meeting KPI and SLAs for the clients - Ensure payment processing with accuracy.
• Daily reporting of Cash Applications - Ensure to share accurate and timely information to facilitate decision making and analysis for the business.

What we look for:

• Bachelor’s degree in Accounting
• 2+ years of Shared Service accounting experience
• Understanding of the general cash application process.
• Should be flexible with working in shifts.
• Ability to prioritize workload.
• SAP experience is mandatory.
• Should have good knowledge of Excel.
• Manage a high volume of transactional work with a high degree of accuracy.
• Effective communication skills; proven ability to communicate effectively with internal business partners at various levels.
• Ability to prioritize, multitask, and meet deadlines.
• Willingness to establish and maintain effective working relationships.
• Dynamic candidate who demonstrates initiative, is results-oriented, and flexible.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered.