Posted:20 hours ago|
Platform:
Remote
Full Time
- Track and pay bills on the due date avoid late fees or service disruptions
- Always verify payments are correctly processed and recorded in the client's CRM.
- Monitor missing bills report on the client's CRM on a daily basis and resolve missing bills immediately.
- Call the service provider if a bill is missing to obtain the necessary details.
- Add notes to every utility tab within the client's CRM (whether its a bill or a missing bill) to communicate clearly with that you've worked on it.
- Keep a clear and consistent record of all interactions for each utility.
- Set up auto pay and paperless billing for all utility accounts & record that in the client's CRM.
- Look for new bills for any newly connected accounts in the service provider billing portals.
- Ensure online logins are created and/or are correct and up to date.
- Search daily for new bills from these newly connected accounts. If you dont see them, call the provider and inquire about the status.
- If any issues arise with bills or payments that cannot be resolved, escalate them immediately
- Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor.
- Minimum 6 months -1 year of experience in accounts payable or similar role is mandatory.
- Excellent written and verbal communication skills in English.
- Strong interpersonal and problem-solving skills.
- Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems).
- Ability to work independently and as part of a team.
- Experience working with international processes is preferred.
- Open to working on rotational shifts (if needed) and weekends shift (if required) which would be based on the project requirement.
Wingedhuman Enterprises
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