Please read the complete job post before reaching out to us. This has a salary range of Rs. 20,000 to 25,000 per month which would depend on the level and ability to communicate in neutral English and the sense of responsibility you depict. While this is a remote role, candidates from Mumbai & Navi Mumbai will be asked to come to the office as & when needed. Hence, candidates from Mumbai and Navi Mumbai need to be prepared for it and consider this a Hybrid Role. Except for the HR round, all Ops rounds will be conducted on a recorded Zoom Call. To know more about the company & hiring approach watch this video - https://www.youtube.com/watch?v=rGGnP9RsYtg Apply here or reach us on WhatsApp on the following number +919429690114. Role & responsibilities mentioned below are for all the projects we are hiring for and based on the project you are deployed in, some or all of these will apply to your role - - Respond promptly and professionally to guest inquiries via phone, email, and chat. - Interact with vendors and utility service providers (e.g., electricity, water, internet) via phone, email, and chat. - Coordinate with utility service providers to ensure timely connections and disconnections of services, ensuring all required documentation is accurately fulfilled. - Work on fetching utility bills from the utility company's website & add it to the CRM, work on making bill payments, add the transaction data in the relevant trackers. - Collaborate with vendors to ensure units are well-maintained and cleaned. - Effectively handle and escalate guest concerns and issues. - Work on special projects and research tasks, and complete assigned training programs. - Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor. Preferred candidate profile - Minimum 6 months -1 year of experience in customer support roles. - Excellent written and verbal communication skills in English. - Strong interpersonal and problem-solving skills. - Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems). - Ability to work independently and as part of a team. - Experience working with international processes is preferred. - Open to working on rotational shifts which would be based on the project requirement. Technical Requirement - The Job Applicant must have their own Laptop or Desktop which has a processor that is either Intel i5 or its equivalent. And RAM of 8GB or more with a camera for video calls with the team and the client. USB Headset or Earpiece with noise cancellation. Hardwired Broadband Connection with at least 50 MBPS uploads and download speed. Shifts - Most of the projects that we currently have with us as well as the ones that are being onboarded are 247 support. Hence, the shifts would be rotational in nature, which will rotate as per the projects staffing requirements. The shifts usually rotate once every one to two weeks. The shifts are for 9 hours a day with a 1-hour break which needs to be spread out. If the project you get deployed on needs you to log in additional hours, you will be rostered accordingly. Any additional time that you log in, will be compensated via overtime payment, which is your per-day salary for 9 hours extrapolated to the additional hours you have logged in. All OT payments have to be approved by your reporting manager. Probation period - The probation period is for 90 days and can be extended by another 90 days based on the inputs from your reporting manager. There are no leaves allowed during the probation period. The leaves that you earn during your probation period will become available to you after you are confirmed. Payroll & payroll cycle: Your payroll starts from the day you become billable. This means, for example, if you come on board on the 1st of the month and become billable on the 8th of the month, your payroll eligibility starts from the 8th of the month. The payroll cycle of the company is from the 1st to the 30th/31st of the month and the salary is processed between 15-20th of the next month.

We request all applicants to read the complete job post carefully. The indicative monthly salary for this role is between Rs. 20,000 and 25,000. The precise salary offered will be a comprehensive assessment of your ability to communicate in neutral English, your proven sense of responsibility, the depth of your work experience, and other relevant factors identified during our interview process. While this is a remote role, candidates from Mumbai & Navi Mumbai will be asked to come to the office as & when needed. Hence, candidates from Mumbai and Navi Mumbai need to be prepared for it and consider this a Hybrid Role. Except for the HR round, all Ops rounds will be conducted on a recorded Zoom Call. Once you have signed & accepted the offer letter you, a final video call will be conducted on Zoom to clarify any doubts you may have before you come on board. To know more about the company & hiring approach watch this video - https://www.youtube.com/watch?v=rGGnP9RsYtg Apply here or reach us on WhatsApp on the following number +919429690114. Role & responsibilities mentioned below are for all the projects we are hiring for and based on the project you are deployed in, some or all of these will apply to your role - - Respond promptly and professionally to guest inquiries via phone, email, and chat. - Interact with vendors and utility service providers (e.g., electricity, water, internet) via phone, email, and chat. - Coordinate with utility service providers to ensure timely connections and disconnections of services, ensuring all required documentation is accurately fulfilled. - Work on fetching utility bills from the utility company's website & add it to the CRM, work on making bill payments, add the transaction data in the relevant trackers. - Collaborate with vendors to ensure units are well-maintained and cleaned. - Effectively handle and escalate guest concerns and issues. - Work on special projects and research tasks, and complete assigned training programs. - Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor. Preferred candidate profile - Minimum 6 months -1 year of experience in customer support roles. - Excellent written and verbal communication skills in English. - Strong interpersonal and problem-solving skills. - Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems). - Ability to work independently and as part of a team. - Experience working with international processes is preferred. - Open to working on rotational shifts which would be based on the project requirement. Technical Requirement - The Job Applicant must have their own Laptop or Desktop which has a processor that is either Intel i5 or its equivalent. And RAM of 8GB or more with a camera for video calls with the team and the client. USB Headset or Earpiece with noise cancellation. Hardwired Broadband Connection with at least 50 MBPS uploads and download speed. Shifts - Most of the projects that we currently have with us as well as the ones that are being onboarded are 247 support. Hence, the shifts would be rotational in nature, which will rotate as per the projects staffing requirements. The shifts usually rotate once every one to two weeks. The shifts are for 9 hours a day with a 1-hour break which needs to be spread out. If the project you get deployed on needs you to log in additional hours, you will be rostered accordingly. Any additional time that you log in, will be compensated via overtime payment, which is your per-day salary for 9 hours extrapolated to the additional hours you have logged in. All OT payments have to be approved by your reporting manager. Probation period - The probation period is for 90 days and can be extended by another 90 days based on the inputs from your reporting manager. There are no leaves allowed during the probation period. The leaves that you earn during your probation period will become available to you after you are confirmed. Payroll & payroll cycle: Your payroll starts from the day you become billable. This means, for example, if you come on board on the 1st of the month and become billable on the 8th of the month, your payroll eligibility starts from the 8th of the month. The payroll cycle of the company is from the 1st to the 30th/31st of the month and the salary is processed between 15-20th of the next month.

We request all applicants to read the complete job post carefully. The indicative monthly salary for this role is between Rs. 25,000 and 30,000. The precise salary offered will be a comprehensive assessment of your ability to communicate in neutral English, your proven sense of responsibility, the depth of your work experience, and other relevant factors identified during our interview process. While this is a remote role, candidates from Mumbai & Navi Mumbai will be asked to come to the office as & when needed. Hence, candidates from Mumbai and Navi Mumbai need to be prepared for it and consider this a Hybrid Role. Except for the HR round, all Ops rounds will be conducted on a recorded Zoom Call. Once you have signed & accepted the offer letter you, a final video call will be conducted on Zoom to clarify any doubts you may have before you come on board. To know more about the company & hiring approach watch this video - https://www.youtube.com/watch?v=rGGnP9RsYtg Apply here or reach us on WhatsApp on the following number +919429690114. The indicative role & responsibilities for this role are mentioned below - - Ensure all utility bills are paid on time, this is your number one priority . - Track and pay bills on the due date avoid late fees or service disruptions - Always verify payments are correctly processed and recorded in the client's CRM. - Monitor missing bills report on the client's CRM on a daily basis and resolve missing bills immediately. - Call the service provider if a bill is missing to obtain the necessary details. - Add notes to every utility tab within the client's CRM (whether its a bill or a missing bill) to communicate clearly with that you've worked on it. - Keep a clear and consistent record of all interactions for each utility. - Set up auto pay and paperless billing for all utility accounts & record that in the client's CRM. - Look for new bills for any newly connected accounts in the service provider billing portals. - Ensure online logins are created and/or are correct and up to date. - Search daily for new bills from these newly connected accounts. If you dont see them, call the provider and inquire about the status. - If any issues arise with bills or payments that cannot be resolved, escalate them immediately - Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor. Preferred candidate profile : - Minimum 6 months -1 year of experience in accounts payable or similar role is mandatory. - Excellent written and verbal communication skills in English. - Strong interpersonal and problem-solving skills. - Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems). - Ability to work independently and as part of a team. - Experience working with international processes is preferred. - Open to working on rotational shifts (if needed) and weekends shift (if required) which would be based on the project requirement. Technical Requirement - The Job Applicant must have their own Laptop or Desktop which has a processor that is either Intel i5 or its equivalent. And RAM of 8GB or more with a camera for video calls with the team and the client. USB Headset or Earpiece with noise cancellation. Hardwired Broadband Connection with at least 50 MBPS uploads and download speed. Shifts - The project currently follows a 5 day week, from Mon to Fri, working in India night shift. Based on the project requirement & flow of work, you will/may be asked to login for additional hours or login on the weekends. Any additional time that you log in, will be compensated via overtime payment, which is your per-day salary for 9 hours extrapolated to the additional hours you have logged in. All OT payments have to be approved by your reporting manager. The shifts are for 9 hours a day with a 1-hour break which needs to be spread out. Probation period - The probation period is for 90 days and can be extended by another 90 days based on the inputs from your reporting manager. There are no leaves allowed during the probation period. The leaves that you earn during your probation period will become available to you after you are confirmed. Payroll & payroll cycle : Your payroll starts from the day you become billable. This means, for example, if you come on board on the 1st of the month and become billable on the 8th of the month, your payroll eligibility starts from the 8th of the month. The payroll cycle of the company is from the 1st to the 30th/31st of the month and the salary is processed between 15-20th of the next month.