Accounts payable

Disputes Specialist, EBS Supplier Quality Services

Our Company

We help people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices. Each week more than 230+ million customers and members visit our 11000+ stores under 69 banners in 27 countries and e-commerce websites in 10 countries. With last years fiscal year revenues of approximately $648 billion and 2.2 million employees worldwide, Walmart is simply the largest retail business in the world. And we also happen to be number one in the Fortune 500 list.

In Global Technology Services Gurgaon, we aggregate back-office operations from different market and deliver the centralized services to leverage the volume and help the business to achieve everyday low-cost operations.

Our Team

Global Business Services (GBS) team is creating sustainable competitive advantage through flawless execution strategy and shared service environment to deliver services like Sourcing, Procurement, Vendor Onboarding, Contract Management, SAP Governance, Telecom Expense Management and Reporting to our internal stakeholders.

As part of Walmart Technology, we create game-changing solutions and streamline operations by reinventing how we save Walmart money through designing and automating processes which save time.

Your Opportunity

Also, the individual in this position will have to work in night shift as required by the business.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation

Supports assigned business areas in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks;

Manages compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Manages customer service on escalated issues by handling incoming and outgoing

Manages equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation.

Manages security access for associates and vendors by entering information into appropriate software application; following security protocols; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access.

Leadership Expectations:

Respect for the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Respect for the Individual: Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Acts with Integrity: Is consistently humble, self-aware, honest, and transparent. Service to the Customer/Member: Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Implements and support continuous improvements and willingly embraces new digital tools and ways of working.

Physical Activities

Visually verifies information, often in small print

Reads information, often in small print

Creates documents, reports, etc. using writing instruments or computer

Communicated effectively in person or by using telecommunications equipment

Enters and locates information on computer

Shift Model

• 2:00 pm to 2:30 am IST hours window.
• 5 days working with roster off.
• Flexible working in US and regular IST shift.

Qualifications & Skills

• 5+ years’ experience in accounting (accounts payable / accounts receivable), finance, payroll, information systems, or related area.
• 5+ years’ experience using intermediate functionalities of Microsoft Office
• 1 year experience using SAP / S4
• Bachelor’s degree in accounting, Finance, Mathematics, Information Technology, or related field.
• 2 years’ experience in benefits management, customer service, regulatory compliance, or related area
• Basic SQL functionality (syntax, functions, query writing / language)

Our Ideal Candidate

• Identifies the requirements, expectations, and needs of customers/members.

  Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.
• Aligns and pursues work activities to achieve the mission and business priorities of the organization.

  Shares information, practices, and resources across functions, organizations, and locations to improve performance.

  Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.

• Integrates relevant information and data and uses expertise to make recommendations or decisions.

  Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.

• Develops and presents logical, convincing reasons in support of one’s perspectives and initiatives.

  Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding.

• Complies with policies and procedures. Demonstrates ethical performance.

  Supports efforts to enforce compliance with policies and procedures.

  Role & responsibilities

Preferred candidate profile