Accounts Manager- Team Lead (OTC)

Location:-

Role Purpose:-

• The purpose of the role is to ensure that customer advocated outcomes and operational excellence is delivered across all cases and

invoices are allocated with correct receipts or post on account against debtor.

• The purpose of the role is also to ensure that billings are raised on time to all customer as per the agreed payment terms and limits

and ensure those are paid on time with correct remittance been received

Key Responsiblities:-

• Allocation of daily work to the team, managing deliverables and ensuring SLA as per SOW
• Cash application and allocation in customer account.
• Raising bills in Oracle
• Managing customer master data
• Collection and credit management and dunning, write-off
• Processing JE in GL/SL/Control account
• Preparation and adherence to the SOP. Periodic update of the same
• Monthly/Quarterly governance deck and preparation of other reportings

Systems

• Develop a moderate level of proficiency in the following systems:

MS Office suite.

Knowledge of Excel macro and MS access database creation

Knowledge of Oracle (Accounts and Finance module)

Language •

Have fluency in reading, writing, and speaking English.

•Can interact with customers in a professional, courteous manner

Soft skills

• Shows genuine empathy to customers experiencing connection difficulties.

• Ability to handle difficult customer conversations and work under pressure.

• Actively identifies customer cues and responds appropriately.

• Able to communicate effectively across a group with diverse backgrounds.

• High energy, self-motivation with a high degree of accountability

Analytical skills

• Strong analytical skills

• Observant to system issues /new situations / etc

Organisational skills

• Time management

• Takes ownership of work allocated.

• Works well under pressure to meet SLAs and deadlines.

• High level written communication skills to interact with key stakeholders Business acumen

• 7-10 years of experience in Order to Cash (O2C) an

Other Requirements

• Candidate should be ready to work in NEW ZEALAND shift.

• Should possess positive attitude to support the business.

• Should be flexible for working hours.

• Advance excel knowledge is preferable.

• 5 days work from office is mandatory