Account Manager/Customer Support Executive

Role Overview: As an account manager at our company, you will play a crucial role in our customer support team by being the primary point of contact for our customers. Your responsibilities will include responding to incoming emails, chats, and phone calls, as well as raising tickets and monitoring work orders to ensure timely completion. Building and maintaining strong relationships with colleagues across the company will be essential to provide the highest standards of service to each customer. Key Responsibilities: - Respond to customer inquiries through emails, chats, and phone calls - Raise tickets and monitor work orders to completion - Build and maintain excellent working relationships with colleagues - Ensure each customer receives the highest standards of service Qualifications Required: - 2+ years of experience in international voice process (UK preferred) - Master's or Bachelor's Degree About the Company: GNB develops software products in-house to assist UK real estate agencies in managing and expanding their businesses. Our range of technology solutions includes mobile-optimized websites, mobile apps, 360 property viewings, automated social media, and back office software for sales, lettings, management, and inventory. Our latest offering, GNB Habitat, is a property portal specifically designed for the UK real estate agency sector. If you are a team player who enjoys hitting targets and key performance indicators, has an interest in technology, and possesses a positive, confident, and professional attitude, we encourage you to apply. Strong written and verbal communication skills in English are essential for this role. We provide extensive training to help you adapt to our systems and processes, and there are plenty of opportunities for career growth in our company with stable growth over the past five years. Join our vibrant community and be part of our expanding support teams.,