Account Manager / Lead

Experience:

Location:

Reports To:

About the Role

owner of account health, execution quality, and client confidence.

bridge between client intent and agency delivery

what's happening, why, and what's next.

Key Responsibilities:

Client Management & Account Ownership

• Act as the primary owner of assigned client accounts.
• Maintain strong client relationships through clear communication, regular updates, and proactive problem-solving.
• Ensure clients feel supported, informed, and confident in the agency's work.
• Lead client calls, reviews, and alignment discussions independently.
• Identify risks early and escalate with solutions not problems.

Strategic Thinking & Planning

• Understand why each activity is being executed not just what is being done.
• Translate business objectives into structured digital and social strategies.
• Provide strategic inputs on content direction, platform selection, and campaign approach.
• Guide junior team members on context, priorities, and execution logic.

Execution Ownership & Delivery

• Own timelines, task tracking, and closure across all deliverables.
• Ensure smooth coordination between creative, content, media, SEO, and web teams.
• Maintain high execution hygiene minimal errors, rework, or missed deliverables.
• Monitor execution health and ensure work moves as planned.

Social Media & Platform Expertise

• Strong working knowledge of Meta, LinkedIn, X (Twitter), YouTube, and content formats.
• Oversee content calendars, campaign rollouts, and platform-specific execution.
• Ensure consistency in tone, quality, and brand alignment across platforms.
• Reduce platform-level errors through clear briefing and quality checks.

Paid Media & Digital Awareness

• Possess a working understanding of Meta Ads, LinkedIn Ads, and Google Ads fundamentals.
• Coordinate effectively with media teams on briefs, creatives, timelines, and performance.
• Ensure paid, SEO, and social efforts are aligned under one strategic direction.

Analytics, Reporting & Performance Tracking

• Read dashboards, understand performance metrics, and identify trends.
• Ensure accurate, timely reporting with clear summaries for clients and leadership.
• Convert data into insights, not just numbers.
• Track KPIs, delivery status, and account stability consistently.

Process, Productivity & Tools

• Maintain clean task tracking using tools like Asana, Trello, Slack, Excel, and PPT.
• Ensure zero missed deliverables through structured follow-ups and documentation.
• Maintain meeting notes, MOMs, and action trackers without dependency.

GenAI & Emerging Tech Usage

• Use ChatGPT and AI tools to improve efficiency, drafting, ideation, and planning.
• Apply AI meaningfully faster turnarounds, better briefs, sharper thinking.
• Encourage responsible AI usage within the team for productivity gains.

Required Skills & Expertise

• Account Management - Strong ownership of day-to-day operations, timelines, and execution
• Strategic Awareness - Clear understanding of objectives, rationale, and outcomes
• Social Media Platforms - Meta, LinkedIn, X (Twitter), YouTube formats & best practices
• Paid Media Awareness - Working knowledge of Meta, LinkedIn & Google Ads fundamentals
• Analytics & Reporting- Dashboard reading, performance analysis, clear summaries
• Client Communication- Confident, clear, and structured email & verbal communication
• Creative Process - Understanding of creative workflows & film/video production
• Productivity Tools - Excel, PowerPoint, Canva, Asana/Trello, Slack
• GenAI & Tech - ChatGPT & AI tools for efficiency and ideation

KPIs / Success Metrics (Senior AM Scorecard)

• Reliability - Can the team trust you to run the account independently day-to-day
• Account Stability - Client confidence, reduced escalations, smooth operations
• Execution Health - Is work moving as planned with minimal errors or delays
• Strategic Awareness- Do you understand and explain why things are being done
• Chaos Control- Is the account calm, organised, and proactive vs reactive
• Leadership Readiness- Are you stepping up, guiding juniors, and owning outcomes

Education & Background

• Bachelor's degree in Marketing, Mass Communication, Media Studies, or related field.
• 47 years of experience in digital or social media account management (agency side preferred).
• Exposure to managing multiple brands and stakeholders independently.

Why Join Us

execution management to account leadership.