Account Manager - Digital Marketing

Experience - 4+ Years

Location - Pune

Timings - 1 PM to 10 PM

Only Pune candidates Preferred

What we want:

We are seeking a skilled and proactive Client Service Manager/Project Manager to oversee client relationships and internal project execution for digital marketing campaigns. This role requires strong communication, planning, and coordination skills to ensure seamless delivery of projects across teams and time zones. The ideal candidate will be responsible for managing client expectations, allocating internal resources, and driving projects from initiation to completion.

What will you do:

Client Coordination and Servicing

Serve as the primary point of contact for US-based clients

Understand client objectives and gather detailed project requirements

Conduct regular client meetings, updates, and feedback sessions

Ensure high levels of client satisfaction and relationship management

Project Planning and Management

Lead project planning from kickoff to final delivery

Define scope, timelines, and resource allocation for each project

Maintain project documentation including briefs, schedules, and feedback logs

Track progress and ensure timely delivery of milestones

Internal Team Coordination

Allocate tasks across departments including design, content, SEO, and paid media

Conduct daily planning and stand-up meetings to align team efforts

Monitor task completion and proactively address delays or blockers

Foster collaboration and accountability across teams

Problem Solving and Delivery Oversight

Identify and resolve internal conflicts or misalignments

Review deliverables for quality and consistency before client submission

Implement process improvements to enhance team efficiency

Ensure all work meets client expectations and agency standards

Requirements

3 to 6 years of experience in client service management or project management within a digital marketing agency

Strong understanding of digital marketing services such as SEO, SEM, social media, and content marketing, website development.

Excellent communication and interpersonal skills, especially with international clients

Proven ability to manage multiple projects and cross-functional teams

Proficiency in project management tools.

Willingness to work independently during US shift hours

Experience working with US-based clients or international accounts

Familiarity with performance marketing metrics and reporting tool