Account Manager (Client Success Executive)

As a leading digital trust platform, OnGrid specializes in providing digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, and customers. Founded by IIT-B alumni, OnGrid has successfully completed over 500 million checks for more than 3000 clients. Our primary focus at OnGrid is to redefine trust, safety, compliance, and accountability through our innovative platforms - OnGrid, eLockr, and Gridlines. With a dedicated team of over 300 employees, we have established a profitable venture and are now looking to push the boundaries of our creativity and execution even further. **Objective:** - Understand the organization's business and products to ensure alignment with client requirements. **Roles & Responsibilities:** - Cultivate long-term relationships with clients. - Engage with key client personnel to strengthen partnerships. - Address and resolve client concerns and complaints effectively. - Develop tailored plans to meet clients" business needs. - Offer guidance on optimizing processes for profitability. - Schedule and conduct regular meetings with clients to assess satisfaction levels. - Serve as the primary point of contact for client issues, escalating as necessary. - Collaborate with internal teams including sales, engineering, senior management, and operations to meet client demands. **Requirements:** - 1-4 years of experience in Client Servicing or Customer Service roles. - Bachelor's degree in any specialization. - Proficiency in Google Sheets and Microsoft Office applications. - Problem-solving mindset with a professional demeanor. - Strong multitasking, time management, and target-oriented skills. - Excellent communication and listening abilities with a good command of English (written and spoken). - Capacity to perform effectively under pressure. **Job Type:** Full-time **Benefits:** - Health insurance - Performance bonus **Schedule:** Day shift **Work Location:** In person In conclusion, the role at OnGrid entails building robust client relationships, addressing their needs effectively, and collaborating with internal teams to ensure client satisfaction and business success. Join us in redefining trust and accountability in the digital landscape!,