Account Manager

Key Responsibilities:

Client Relationship Management & Retention

• Maintain high levels of client satisfaction through regular communication and timely issue resolution
• Build and nurture long-term client relationships to encourage repeat business and enhance loyalty
• Drive CSAT/NPS surveys and implement feedback-driven improvements

Account Growth & Revenue Expansion

• Identify upselling and cross-selling opportunities within existing accounts
• Align client business objectives with company offerings to maximize account potential
• Achieve revenue growth targets through strategic account development

Project Coordination & Timely Delivery

• Ensure timely and accurate project delivery as per client expectations
• Coordinate with internal teams to manage project deliverables efficiently
• Monitor progress and proactively address risks, delays, or bottlenecks

Reporting, Documentation & Compliance

• Maintain clear and updated records of client interactions, meetings, and project details
• Ensure timely submission of reports, trackers, and client updates
• Comply with internal documentation protocols and audit requirements

Strategic Planning & Stakeholder Communication

• Actively participate in quarterly business reviews and strategic account planning
• Share insights from client interactions and industry trends to support decision-making
• Maintain structured and consistent communication with clients and internal stakeholders

KPI Parameters (Total Points: 100):

• Revenue Generation: 20 Points (100%)
• Key Accounts Health: 10 Points (100%)
• Quotation Sent: 10 Points (30 quotations)
• Quotation Converted: 10 Points (12 quotations)
• Client Meetings: 10 Points (10 meetings)
• Sales Pipeline: 10 Points (?20 Lakh)
• Payment Collection: 10 Points (100%)
• Profit Margin: 5 Points (>45%)
• Attendance: 5 Points (100%)
• CSAT: 10 Points (95%)

KPI Target:

Requirements:

• Excellent communication skills (verbal and written)
• Strong interpersonal and client management skills
• Proactive problem-solving and project coordination abilities
• Ability to drive revenue growth through strategic account management
• Organized with attention to detail and compliance
• Analytical thinking and market insight contribution