Account Management Executive

About Practo - www.practo.com

What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?

It's what we do at Practo

Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.

Practo is at the intersection of health and technology. We build products and solutions that impact one of humanity's most personal aspects - health.

Job Description

An Account Management Executive is responsible for maintaining and growing relationships with clients to ensure satisfaction and drive business results. Here are the key responsibilities of an Account Manager (ACM) focusing on B2B renewals, upsells, and new sales:

Roles and responsibilities:

• Serve as the primary point of contact for assigned B2B accounts.
• Build and maintain strong, long-lasting relationships with key stakeholders.
• Ensure customer satisfaction by addressing concerns and providing timely solutions.
• Monitor and track Valid contract renewal timelines to ensure timely renewals.
• Proactively engage with customers to address their needs and secure renewals.
• Analyze account performance and usage to recommend suitable renewal terms.
• Identify opportunities to upsell additional products or services that align with customer needs.
• Propose customized solutions to enhance customer value and satisfaction.
• Collaborate with internal teams to create compelling proposals and pricing strategies.
• Drive new sales by identifying and pursuing opportunities within existing accounts.
• Leverage relationships to secure referrals and introductions to new business prospects.
• Partner with sales and marketing teams to develop account-specific growth plans.
• Develop and implement account strategies to achieve revenue targets.
• Maintain detailed account plans and provide regular updates to leadership on progress.
• Analyze customer data and trends to inform future engagement strategies.
• Prepare and deliver regular reports on account performance, renewal status, and sales pipeline.
• Track key metrics and KPIs related to renewals, upsells, and new business development.
• Utilize CRM tools to manage account activities and maintain accurate records.
• Work closely with product, customer success, and support teams to ensure seamless service

delivery.

• Act as a liaison between the customer and internal teams to resolve issues efficiently.
• Attend industry events and meetings to stay informed about trends and competitor activities.

Whom We're Looking For?

• Tech-savvy, highly motivated, self-starter, team player
• Exceptional verbal and communication skills
• An Unquenchable thirst to learn and grow
• Should be honest, trustworthy, and assertive
• Excellent time-management skills
• Decision maker, problem solver, creative thinking skills
• Highly proficient in MS Office, and Data Analytics.
• Meet people remotely and onsite if required and have excellent presentation skills

Must have

• 3-5 years of Account management experience Specially.
• Prior Exp in - Account Management / Direct/Remote Sales / B2B.
• Industry - Healthcare (Direct Sales/B2B)/ERP
• Educational Qualification: Btech, BBM, BCom, BA, and MBA