Academic Operations Manager

Academic Operations Manager

Key Responsibilities:

• Manage end-to-end operations for offline programs, including LMS, communication channels, and learning tools.
• Oversee scheduling, academic calendars, examination processes, and assessment logistics.
• Act as the primary liaison with the university for coordination, reporting, and approvals.
• Coordinate with faculty, mentors, and industry partners for smooth delivery of sessions and events
• Manage onboarding of students and faculty to platforms, tools, and systems.
• Support program delivery by ensuring timely communication of policies, guidelines, study materials etc to students.
• Generate reports and dashboards to track academic and operational performance. Drive continuous improvement in learning operations through process optimization and feedback.

Who You Are:

• 3 6 years of relevant work experience in stakeholder management, program operations, higher education, or customer success roles.
• Experience working with or within universities/colleges is strongly preferred.
• Strong interpersonal and relationship-building skills; able to navigate complex stakeholder dynamics with maturity and professionalism.
• Excellent verbal and written communication.
• Highly proactive, reliable, and outcomes-oriented.
• Prior experience leading or mentoring a team is a strong advantage