Academic Counsellor – Online Degrees & Certifications

Key Responsibilities1. Student Counselling & Conversion

• Handle inbound leads (calls, emails, WhatsApp, website).
• Understand student background, goals, and preferences.
• Counsel students for UGC-approved online degrees, diplomas, and certifications.
• Suggest suitable programs from partner universities.
• Follow up and convert inquiries into enrollments.

2. Program Knowledge & Upskilling

• Stay updated on all partner university offerings: eligibility, fees, duration, career outcomes.
• Create comparison charts (e.g., Online MCA from Amity vs LPU).
• Understand market trends: high-demand courses, competitor offerings.

3. CRM & Reporting

• Use CRM software to track leads, conversations, and conversions.
• Maintain accurate student records and daily activity logs.
• Share weekly reports on lead status, conversions, and feedback.

4. Sales Support & Coordination

• Coordinate with university SPOCs for queries, fee payment issues, or document validation.
• Guide students through the application and enrollment process.
• Collaborate with marketing for webinar follow-ups and WhatsApp campaigns.

5. Content & Marketing Input

• Provide feedback to the marketing team on student FAQs and pain points.
• Help improve counseling scripts, FAQs, and WhatsApp responses.

Required Skills

• Strong knowledge of EdTech, online degrees, UGC/AICTE-approved programs.
• Excellent communication (English & Hindi).
• Confident on phone, Zoom, and WhatsApp.
• Prior experience with online courses (Amity, upGrad, Coursera, etc.) is a plus.
• Comfortable using CRM tools, Google Sheets, and basic reporting.

Qualification

• Graduate/Postgraduate in any field.
• Certification in counselling or education sales (preferred).

Incentives & Growth Path

• Attractive incentives on every enrollment.
• Quarterly performance bonus.
• Growth path to Team Lead – Online Programs within 6–12 months.

Job Type: Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Internet reimbursement

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 21/07/2025