This individual will be responsible for maintaining seamless communication with our delivery partner customers, understanding their needs, and driving successful outcomes by leveraging smart, strategic thinking.The ideal candidate is a problem-solver who thinks ahead, anticipates challenges, and works collaboratively to ensure high-quality delivery, customer satisfaction, andsustainable relationships. This role requires a customer-first mindset, with a keen ability to adapt and respond to changing business and client demands.

Key Responsibilities

Customer Relationship Management:

Serve as a key point of contact for customers and delivery partners, ensuring clear communication and timely resolution of any issues.
Build and maintain long-term relationships with key delivery partners customers to understand their business needs and provide value-driven
Smart Thinking Problem-Solving:
Apply creative thinking and problem-solving techniques to overcome challenges and deliver effective solutions.
Continuously assess processes and systems to optimize delivery efficiency, reducing costs and improving quality.
Think outside the box to suggest innovative strategies that meet both customer and business needs.
Collaboration with Internal Teams:
Contribute to knowledge sharing and continuous learning within the team by sharing best practices and solutions.

Skills

Strong Communication Skills- Hindi English
Customer-Focused Mindset
Problem-Solving

Experience Education

Graduate and Under Graduate
Experience Freshers can also apply

This job is provided by Shine.com

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