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Dev Creations

0 - 31 years

1 Lacs

sector 63 noida

Posted:1 week ago| Platform: Apna logo

Apply

Skills Required

support service reports communication chat resolve documentation metrics

Work Mode

On-site

Job Type

Full Time

Job Description

ChatGPT You said: Costumer support jd ChatGPT said: Here’s a clear and professional Customer Support Executive Job Description (JD) you can use or adapt: Job Description – Customer Support Executive Position: Customer Support Executive Department: Customer Service / Operations Location: [Your Location / Remote / Hybrid] Reports To: Customer Support Manager Role Overview We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The role involves handling customer queries, resolving issues, and ensuring customer satisfaction by delivering excellent service across multiple communication channels (phone, email, chat, or social media). Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or social platforms. Identify and resolve customer issues efficiently and professionally. Maintain accurate records of customer interactions, feedback, and complaints. Escalate complex issues to the appropriate department for resolution. Follow up with customers to ensure problems are resolved and satisfaction is achieved. Provide product or service information to customers. Suggest improvements to processes, FAQs, and support documentation. Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

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