Job
Description
About the Role: We are looking for a skilled Zendesk Developer with 36 years of experience to support the implementation, configuration, and development of Zendesk CRM solutions. The ideal candidate will have hands-on experience customizing Zendesk, building apps, and integrating APIs to enhance customer support workflows. Roles & Responsibilities: Set up and configure Zendesk CRM as per client requirements. Develop and customize Zendesk apps using JavaScript, HTML, and CSS. Handle Zendesk administration, including agent/user creation, group setup, and organization management. Implement and manage Zendesk features such as triggers, automations, ticket routing, and SLAs. Build custom workflows, processes, and configurations for different business needs. Develop and integrate Zendesk APIs and implement Single Sign-On (SSO) where required. Ensure proper documentation of designs, configurations, and transitions from development to production. Troubleshoot issues and provide ongoing support and optimization of the Zendesk platform. Collaborate with cross-functional teams including customer support, IT, and product management. Required Skills: Strong hands-on experience with Zendesk implementation, configuration, and customization. Proficient in JavaScript, HTML, CSS, and frontend development. Experience in Zendesk app development and API integration. Good understanding of support processes and workflows. Strong communication, problem-solving, and analytical skills. Familiarity with SDLC and Agile development processes. Nice to Have: Experience with other CRMs or platforms like ServiceNow, SugarCRM, Freshdesk, Zoho, Kustomer, Creatio, CRMNEXT, Pega, Oracle, SAP. Development experience in PHP or .NET technologies.
