Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

🖥️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Service Desk – Voice Support team

💼 What You’ll Be Doing:

• 📞 Provide top-notch support to global clients via

  calls, chat, and email

• 🛠️ Troubleshoot technical issues related to:
• VPN, Drivers, O365, Active Directory
• Operating systems & basic networking
• Microsoft Office and other productivity tools
• 🎫 Work on ticketing tools such as

  ServiceNow

  ,

  Remedy

  , or

  Control-M

• 💡 Own the issue, analyze, and provide efficient, timely resolutions
• 🤝 Ensure every customer interaction adds value and leaves them satisfied

🌟 What We’re Looking For:

• ✅

  Excellent communication skills

  – both verbal and written
• ✅ Strong analytical and problem-solving ability
• ✅ Confidence in handling and resolving technical queries independently
• ✅ Willingness to

  work in a 24x7 environment

  (rotational US shifts)
• ✅ Comfortable with a

  Work From Office (WFO)

  setup in Pune

🚫 Non-Negotiables:

• Fluent English communication is a must
• 100%

  Work From Office

  – no hybrid or remote option
• Comfortable with

  night/rotational shifts

  (US time zones)

💡 Why Join Infosys BPM?

• 🌍 Global brand & structured career growth
• 🧠 Continuous learning and upskilling opportunities
• 🎯 Exposure to world-class processes and tools
• 👥 Diverse and inclusive workplace culture

Location:

Shift:

Mode:

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,

Infosys BPM

Talent Acquisition | INFY HR