Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

🖥️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Service Desk – Voice Support team

💼 What You’ll Be Doing:

• 📞 Provide top-notch support to global clients via

  calls and email

• 🛠️ Troubleshoot technical issues related to:
• VPN, Drivers, O365, Active Directory
• Operating systems & basic networking
• Microsoft Office and other productivity tools
• 🎫 Work on ticketing tools such as

  ServiceNow

  ,

  Remedy

  , or

  Control-M

• 💡 Own the issue, analyze, and provide efficient, timely resolutions
• 🤝 Ensure every customer interaction adds value and leaves them satisfied

🌟 What We’re Looking For:

• ✅

  Excellent communication skills

  – both verbal and written
• ✅ Strong analytical and problem-solving ability
• ✅ Confidence in handling and resolving technical queries independently
• ✅ Willingness to

  work in a 24x7 environment

  (rotational US shifts)
• ✅ Comfortable with a

  Work From Office (WFO)

  setup in Pune

🚫 Non-Negotiables:

• Fluent English communication is a must
• 100%

  Work From Office

  – no hybrid or remote option
• Comfortable with

  night/rotational shifts

  (US time zones)

💡 Why Join Infosys BPM?

• 🌍 Global brand & structured career growth
• 🧠 Continuous learning and upskilling opportunities
• 🎯 Exposure to world-class processes and tools
• 👥 Diverse and inclusive workplace culture

Location:

Shift:

Mode:

Apply now and help us build a better experience for users around the world!

Apply Today!

Interested in Joining Infosys BPM? We’d Love to Hear from You!

Service Desk (Voice Process)

pc.sriram@infosys.com

Kindly Include the Following Details in Your Email:

👤 Full Name:

📧 Email ID:

📱 Mobile Number:

🎓 Graduation Details:

🎂 Date of Birth:

🎓 Post-Graduation (If applicable):

💼 Total Work Experience (in years):

🛠️ Relevant Experience:

🏢 Current/Previous Company:

💰 Current CTC:

🎯 Expected CTC:

📆 Notice Period:

📍 Current Location:

🌙 Comfortable with Night Shift? (Yes/No):

Note:

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Infosys BPM

🚀Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR