5 - 7 years
5 - 15 Lacs
Posted:1 week ago|
Platform:
Hybrid
Full Time
Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .
Bachelors degree in Computer Science or equivalent from an accredited college or university.
Experience of SAP S/4 HANA Rise on AWS is mandatory
S4 Certification will be added advantage
Experience on the following topics in CS module
Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing
Corrective Maintenance Service, Preventive Maintenance Service
Service Contract Management,
Service Monitoring and Analytics
Warranty Claim Management - Customer Claim Processing
Warranty Claim Management - Supplier Recovery Processing
In-House Repair (3XK)
Recurring Services
Service Order Management
Interaction Center Service Request Management
Business Process Requirement GAPs and Analysis
RICEF-W Objects
Must be proficient in handling Issues/ troubleshooting / support functions.
Should have experience in building the integration of SAP with applications which are non-SAP.
Good knowledge on ticketing tools like service now, solution Manager etc.
Ability to establish and maintain a high level of customer trust and confidence.
Excellent communication skills.
Ready to work in 24 x 5 support environment.
Yash Technologies
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