Yardi / MRI Support Analyst

You will be responsible for managing Level 1 & 2 Support, overseeing and handling all tickets and queries from the Client through the helpdesk. You will need to participate in relevant calls with the Client to maintain strong working relationships, identifying and addressing risks and issues promptly. Additionally, you will be required to maintain the security and access framework within the Yardi / MRI Platform, including user security, permissions, and menus. Generating reports, assisting with issue analysis, supporting the upkeep and improvement of the Yardi / MRI Platform, and troubleshooting technical and operational issues will also be part of your responsibilities. It is important to stay updated on new features and updates within the Yardi / MRI suite of products and work with cross-functional teams to ensure smooth operation and integration of the Yardi / MRI Platform with other systems. You will also assist the Consulting team in promoting best practices and enhancing the overall user experience of Yardi / MRI, in addition to performing other administrative tasks and handling special projects as assigned. The successful applicant should have 2-3 years of experience in a similar role within the Real Estate industry and proficiency in Microsoft Office Suite, especially Excel and Word. Experience with Yardi / MRI products is essential, along with basic accounts knowledge. Strong attention to detail and accuracy, excellent customer service, communication, and interpersonal skills, as well as the ability to prioritize tasks and manage time effectively in a fast-paced environment are required. Proactive problem-solving skills and the ability to work independently as well as part of a team are essential. This role requires solely on-site work and the candidate must be willing to work in night shifts. Interested candidates are requested to send their profile to hr@quantratech.com.,