X-Sell Relationship Officer

Job Title: Cross-Sell Relationship Officer – Home Loans Department: Sales / Cross-Sell Location: JM road, Shivaji Nagar, Pune Reports To: Sales Manager / Cross-Sell Manager Job Purpose - To drive cross-selling of financial products to existing home loan customers, increase wallet share, and enhance customer engagement for the NBFC. Key Responsibilities Identify cross-sell opportunities from the existing home loan customer base. Pitch and sell relevant financial products such as insurance (life/general), personal loans, credit cards, top-up loans, and fixed deposits. Maintain regular contact with home loan customers to understand their financial needs. Ensure high customer satisfaction through effective communication and post-sales service. Coordinate with internal departments (credit, operations, collections) to ensure smooth processing of cross-sell products. Meet or exceed assigned monthly/quarterly cross-sell targets. Maintain accurate records of customer interactions and transactions using CRM or MIS tools. Requirements - Education: Graduate (Any stream). MBA preferred but not mandatory. Experience: 0–3 years of experience in sales, preferably in financial services or NBFCs. Skills: Strong communication and interpersonal skills. Sales and target-oriented mindset. Basic knowledge of financial products. Ability to build and maintain relationships. Key Performance Indicators (KPIs) Number and value of cross-sell conversions. Conversion rate from leads to sales. Customer retention and satisfaction scores. Timeliness and accuracy of documentation.