Workplace Experience Enabler

3 - 7 years

0 Lacs

Posted:5 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

This position requires a proactive and detail-oriented individual to ensure workplace services are consistently delivered to meet occupant and guest experience requirements while prioritizing safety. The role involves overseeing day-to-day service delivery by the workplace team and vendor partners, ensuring compliance with SOPs and SLAs. Collaboration with the Workplace Experience team is crucial to achieve customer delight and maintain alignment for service provision. Key Responsibilities: - Transforming the Workplace Team of the future by delivering service excellence - Ensuring adherence to Clear Deck policy, Lost property process, and associated reporting - Conducting proactive checks and reviews to maintain workplace cleanliness and functionality - Managing operations by implementing tasks, procedures, and policies while measuring performance - Monitoring suppliers/service providers" performance and ensuring contractual obligations are met - Understanding site requirements and maintaining contracts for necessary supplies and services - Providing comprehensive workplace management for office premises - Managing change control processes and resolving user complaints effectively - Implementing service tasks, procedures, and policies for continuous improvement - Performing risk assessments and responding to critical out-of-hours issues - Monitoring and managing staff performance, overseeing vendors, and ensuring SLAs and KPIs are met - Collaborating with related parties for timely service delivery - Driving cost-saving initiatives and conducting data analysis reports - Maintaining up-to-date information on Clients Property Services SharePoint - Bringing up risks to Workplace Experience Site Lead for further investigation when necessary Ideal Candidate: - Minimum of 3 years of experience in facility management or hospitality industry - Excellent verbal and written communication skills - Bachelor's degree in facilities management, building, business, or related field is an added benefit - Detail-focused, proactive, self-motivated, honest, and trustworthy - Open to new ideas and willing to challenge the status quo If you are a detail-oriented and proactive individual with a commitment to delivering service excellence, this opportunity may be the right fit for you.,

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