Job
Description
We are seeking a motivated and detail-oriented Workplace Engineer to join our global IT Infrastructure team. As part of the Digital Workplace team in our Center of Excellence in Vadodara, you will be instrumental in implementing, maintaining, and supporting end-user technologies, ensuring seamless operations and contributing to the evolution of our digital workplace. You will work closely with the Workplace Architect and internal/external partners to deliver stable, secure, and optimized IT workplace services, testing and analyzing laptops, workstations and related main components, including end-user devices (computers, mobile phones), their configurations, maintenance, patching and troubleshooting activities. Your Responsibilities: Participate in incident, problem, and request handling across workplace services, ensuring adherence to agreed-upon Service Level Agreements (SLAs), on time, within budget and at high quality. Create and maintain technical documentation, deployment instructions, and user support materials. Manage operating system deployments (Windows 11), patching, upgrades, and imaging using tools like MDT, MECM (SCCM), and Intune. Follow architectural, process and operational guidelines in projects and initiatives Package and deploy software applications, drivers, BIOS/firmware updates, and troubleshoot related issues. Support Mobile Device Management (MDM) environments and related policies, including iOS and Android device administration. Apply and maintain configuration settings using Group Policy Objects (GPO) and Intune configuration profiles. Ensure endpoint compliance, security, and stability through consistent patching and proactive monitoring. Provide mentorship for support staff Collaborate with the Workplace Architect to run proofs of concept (PoCs), pilot programs, and field tests of new hardware and technologies. Contribute to the development and maintenance of High-Level Design (HLD) and Low-Level Design (LLD) documentation for workplace technologies. Coordinate with external vendors and hardware suppliers to assess compatibility and performance of workplace devices. Support projects involving hardware refresh, OS migrations, and endpoint security enhancements. Your Background: Bachelors degree in computer science, Information Systems, or related field. 2-4 years of hands-on experience in desktop engineering, systems deployment, or endpoint management roles. Proficiency in Windows OS deployment (11), troubleshooting, and support. Working knowledge of MDT, MECM/SCCM, and Intune/Microsoft Endpoint Manager. Experience with software packaging, patching strategies, and automated deployment. Solid understanding of Group Policy, Active Directory, Azure AD, and Microsoft Entra ID. Familiarity with mobile platforms (Android/iOS) and MDM tools. Strong problem-solving, diagnostic, and root-cause analysis skills. Excellent communication skills and ability to collaborate with cross-functional teams. Fluency in English is required Experience with Virtual Desktop Infrastructure (VDI) platforms. Familiarity with security policies, compliance enforcement, and endpoint encryption (e.g., BitLocker). Understanding of ITIL processes; certification is a plus. Basic PowerShell scripting knowledge for task automation and troubleshooting. Your Benefits: Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working model We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com . Accelleron Data Privacy Statement: accelleron.com / privacy-notice / candidate
