Workplace Ambassador

Job Summary

The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment

Key Responsibilities:

Client and Employee Assistance:

• Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized.
• Serve as the primary point of contact for employees, providing a high-touch, hospitable experience.
• Maintain conference rooms for cleanliness and set-up.
• Organize and manage fun, engaging community events to foster employee connections.
• Drive behavioral changes to support new ways of working (e.g., hoteling etiquette).

Conference and Meeting Room Booking Management:

• Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use.
• Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals.
• Check and ensure all necessary equipment and facilities are in good working condition.
• Collaborate with relevant teams for outsourced items ordered for events.
• Be aware of any project works or building issues that may impact your customers

Community & Event Management:

• Conduct pulse surveys to understand occupants' needs and address concerns.
• Conduct monthly Workplace Connect and Focus Meet sessions with various projects.
• Capture feedback through personal interactions and point of view app.
• Perform routine walkthroughs and assessments of the space.
• Maintain effective communication and working relationships with all other departments.
• Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace.
• Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions.
• Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team.

Floor Inspections

• Monitor cleanliness at the workplace especially key touchpoint areas.
• Ensure level of cleanliness is at its optimum level.
• Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM.
• Manage vendor to ensure compliance for scheduled maintenance.

Requirements:

• Excellent interpersonal skills with a customer-focused mindset.
• Strong organizational and problem-solving abilities.
• Proactive and self-motivated individual with the ability to work independently.
• Attention to detail and ability to prioritize tasks.
• Good communication skills with the ability to engage and connect with people.

Qualifications

• Bachelor s degree or equivalent
• Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to work independently - strong prioritization and time management skills
• Ability to work with diverse teams - lead by example; respectful, cooperative, accountable
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Ability to quickly adapt to new devices, technology, and applications
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)