Workforce Management Scheduler

Conduent

3 - 7 years

4 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

workforce management analytics mac os x operations nice iex communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Creating a net and gross requirement for each of the workflows based on information collected from capacity plans, forecast files and other by the WFM Planner provided documentation
Delivers the requirement calculation for all workflows based on transactions, productivity, and waste forecasts
Reviewing and processing requests from operations for activities, time off and exceptions into the schedules, based on provided guidelines, capacity and regulations
Creating employee schedules with the automated WFM tool used for the specific accounts
Fine tuning the outcome of the automated schedule creation process to optimize the schedules against the requirement, with the goal to minimize schedule deviation and schedule inefficiency.
Control if all special characteristics and requests for the schedule are processed correct by the system or during the fine tuning of the schedule, also in accordance with labor laws and other guidelines or standard procedures
Complete the Standard Work Instruction for Schedulers and assure the log file and other checklists are completed prior to handing over the schedule to WFM Intraday Management
Actively participate and provide suggestions and solutions during schedule approach review
Create and maintain availability points or other settings for flex scheduling or other schedule methods
Maintain and adjust agent configuration in the WFM tool used for the accounts a schedule is provided to
Performs all mother duties as assigned

Mandatory Skills:

Basic proficiency of mathematical and analytical skills
Basic proficiency of communication skills
Strong collaboration skills
Basic computer skills and elementary proficiency and knowledge of MS Office (Word, Excel and Outlook) and Windows/Mac OS X
Ability to focus on performance and results, and to act accordingly
Problem solving skills
Analytics experience or training
Knowledge of and/or experience with WFM systems, preferably NICE IEX
Knowledge of the COPC methodology
Result-oriented collaboration
Proactivity
Elementary knowledge of the complete WFM process, specific calculations, procedures, tools and terminology
Effective communication feedback
Elementary knowledge, skills and experience with scheduling
Be an expert power of knowledge
Take ownership of (WFM) processes
Take responsibility of performance and quality
Make decisions (to improve) use your knowledge
Act (instead of report and expect someone else to act)

More Jobs at Conduent

Transaction Processing Associate IV

Visakhapatnam, Andhra Pradesh

Experience: Not specified

Salary: Not disclosed

Transaction Processing Associate III

Visakhapatnam, Andhra Pradesh

Experience: Not specified

Salary: Not disclosed

Tactical Buying Services I

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Early Career Professional-E

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Customer Experience Associate II

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.