Workforce Management Scheduler

Conduent

3 - 6 years

0 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

copc standards nice iex wfm tools

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

We are seeking a sharp and analytical Workforce Management Scheduler to join our team. This role is critical to ensuring optimal staffing and schedule alignment across operations, while maintaining compliance with labor policies and internal standards.

Responsibilities:

Build and refine employee schedules using WFM tools such as NICE IEX
Calculate staffing requirements based on forecasts and capacity plans
Process time-off and activity requests in accordance with company guidelines
Ensure scheduling compliance with labor laws and internal policies
Collaborate closely with operations and intraday teams to manage schedule changes
Identify and implement improvements to scheduling processes

Requirements:

36 years of experience in scheduling and workforce planning within a contact center or similar environment
Strong analytical and problem-solving abilities
Proficiency in MS Office and WFM systems (preferably NICE IEX)
Solid understanding of COPC standards and end-to-end WFM processes
Excellent communication skills and a collaborative mindset

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