Workday Services Dev Ops Lead

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. This role requires a blend of facilitation expertise and business analysis skills to effectively bridge the gap between stakeholders, functional and technical teams.

What you'll be doing:

• Lead and manage multiple changes/sprints/small projects simultaneously, ensuring timely delivery within scope.
• Develop detailed plans, including timelines, milestones for delivery
• Monitor progress and track as necessary to ensure successful completion.
• Communicate status, risks, and issues to stakeholders and senior management.
• Conduct stakeholder interviews and document business requirements.
• Analyse and prioritize requirements based on business needs and feasibility with the Functional and Technical Teams
• Translate business requirements into detailed technical specifications for development teams.
• Ensure all requirements are clear, complete, and aligned with business objectives.
• Adhere to Workday Services Risk & Controls standards throughout the change lifecycle to ensure compliance.
• Drive the adoption of changes within the business and Workday Services environments, ensuring all required documentation, communications and training is delivered to schedule and standards.
• Managing the interface between Change Management and Service Delivery, ensuring Knowledge Base is updated to reflect changes and Service/Support team is briefed.
• Monitor and track resource availability ensuring maximum utilisation through dynamic alignment of deliverables
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What you'll need:

• Experience with management tools (e.g., Microsoft Project, JIRA).
• Strong Stakeholder Management
• Ability to drive a delivery forward in a complex organisation
• Understanding of WAGILE and Dev Ops delivery methodology including project lifecycles and test cycles
• Experience of managing all adoption-related activities, including communications, documentation and training
• Transition of change to BAU, including managing knowledge management and service support impacts
• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders
• A solid understanding of both ITIL and Agile delivery principles
• A strong commitment to providing exceptional customer service
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Experience of HR, Finance and Professional Services Applications, such as Workday or other Tier 1 ERP would be an advantage.
• Experience of Change Management within Jira/Confluence and ServiceNow and advantage.