Assistant Manager (B2) Training (Team Contributor) Reporting: Assistant Manager– Training will report to the Training Leader / Group Manager of the Account(s) Primary Duties & Responsibilities: Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). Lead and develop a high-performing team supporting the Account. Desired Experience and Skills : Graduate / Post Graduate Overall work experience of 5-8 years of work experience in F&A with Commerce degree with 3- Years and above experience in Training Preferred experience in digitalization of training delivery Knowledge & experience of Lean, Six Sigma and Agile methodology Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes. Shift- Rotational Shifts -US Shift (5:30pm to 2:30am). UK shift (1:30pm to 10:30pm), Australia Shift (5:30am to 1:30pm) WFO only

Hiring Alert||Wns hiring|| Project Management Co-ordinator Location: Gurgaon (U.S shifts) Department: Project Management Co-ordinator Qualifications Experience: Minimum of 5 years in project management, with a proven track record of delivering complex projects for U.S.-based or global clients. Technical Skills: Proficiency in project management tools such as Jira , Asana, or Microsoft Project. Experience with Agile methodologies is highly desired.himalayas.app Communication: Excellent verbal and written communication skills, with the ability to influence and collaborate effectively across diverse teams and stakeholders. Organizational Skills: Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Education: Bachelors degree in Business, Project Management, or a related field. PMP or equivalent certification is a plus If profile found suitable- kindly connect on ashina.aggarwal@wns.com

Excellent communication in English, 1 - 3 years of experience in international voice process especially in insurance and healthcare domain. They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the tele calling script. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Analyzing and reporting customer data to devise new strategies or update the existing ones Communicating with them through various channels, including email. Make appointments that fit into the schedule of the client and the customer. Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion. I assist them if they are facing a problem and troubleshoot it. Ensuring the customer has a positive experience with the company. Fostering a healthy relationship between the client and the customer. Overseeing timely delivery and payment of sales orders. Handling all Voice and Processes in BPOs & Call centers.

- Responsible for negotiating, structuring, and/or administrating contractual documents that establish business relationships with vendors, customers, and/or partners - Pricing of global BPO Opportunities for outsourcing deals & Responding to RFI /RFPs. - Works with sales and service teams as well as the legal department to structure contracts. - Analyzes contracts to ensure compliance with company policy and other requirements. - Work with teams to prepare, track and coordinate the commercial aspects and financial strategy of medium to highly complex deals. Take accountability for mentoring and coaching more junior members of commercial team to support the overall competence development of the team. Required Experience: - Demonstrable experience working in the field in a similar role within a global IT/BPO/BPM s ervices organization - Proven experience working with pricing assumptions and developing pricing models - Demonstrated experience in deal structuring, pricing review, and negotiation experience Key Roles and Responsibilities: - Prepare the commercial parts of sales proposals for submission to clients. - Provide recommendations and review the pricing and costing of deals to ensure maximum benefit and minimum risk to organization. - Build and compile pricing models for specific proposals and provide input into the development of standardized pricing models. - Provide a commercial summary, benefits, internal margin sharing, financial options and assumptions to be consolidated into the client's template. - Present key pricing assumptions and risks for sign-off at relevant levels, in line with the authority matrix. - Engages with and leverages off relationships between organization and vendors and/or subcontractors and strategic alliances, including the Legal Team during the conception, construction, and review of client proposals, soliciting information, and escalating queries. - Ensure that deal profitability is not eroded over time by calculating the long-term profit of deals, evaluating and concluding on foreign currency issues and the impacts of these both financially and contractually. - Incorporate organization terms and conditions into the structure of client financing models and master services agreements. - Ensure deal profitability by investigating taxation, inflationary movements cost of living issues, etc. - Provide support to relevant team by assisting with the maintenance of vendor warranties to ensure inclusion in the construction of deals. - Lead or participate in the negotiation of deals with clients by interpreting information and providing advice on the commercial viability of the opportunity. - Mitigate risks in terms of the calculation and payment of penalties, contract termination, building agreements, limitation of liability, and non-solicitation for bids and/or deals and provide feedback to the key stakeholders regarding these. - Provide input to process/business requirements development. Knowledge, Skills, and Attributes: - Good understanding of the local operating, commercial and general business conditions - Well-developed negotiation skills - Lateral thinking ability - Excellent attention to detail and organizational skills - Good business and commercial acumen coupled with an analytical mind. - Ability to work under pressure without compromising quality and accuracy - Solid team skills, particularly engaging with the team to continuously develop own expertise - Good communication skills, especially related to facilitation, documentation, and reporting - Good Microsoft Office skills (Excel/Word/PowerPoint) - Highly numerate and display high levels of integrity Mandate Skillset : Overall 6-8+ years of experience and minimum 3+ years in Corporate/IT Pricing (End to End Pricing, Financial Modeling, Pricing analysis, forecasting, P&L items & its analysis, experience in the Pricing function and contract Negotiation, Deal Comparison, Contract Negotiation etc Work on Pricing and structuring commercial term for proposal /response to RFP/RFI. Building and analyzing business cases for customer engagements, including profitability analysis, cash flow analysis while supporting internal reviews of pricing, commercial terms and overall proposal Interaction with the various team members like operation teams / sales team / finance team in day to day activities etc. Preferred : BPO/BPM exposure IC role, Currently Qualification : CA/MBA Geo support - Global | US, Uk, Australia, APAC etc Shift timings : 11-8 PM or 12-9 PM (However, should be flexible) Work Location : Mumbai (Vikhroli) / Pune / Gurgaon

Bachelor's Degree in Computer Science Engineering or in relevant departments. 4+ years of experience in Software Testing/Quality Assurance.Demonstrated experience in developing and executing test cases, scripts, plans and procedures to support Agile methodology. Familiarity with full software development life cycle and test cycles such as Unit, Regression, Functional, System, Smoke, Sanity and Non-Functional Testing.Understanding of multi-tier web application architecture.Proven experience in Selenium Automation with Java. Experience in automation frameworks - TestNG, Cucumber.Experience in Non-Functional testing tools like JMeter, Load Runner. Hands-on experience in DevOps tools like Jenkins CI/CD pipeline integration, GitHub, Gitlab.Effective communication skills. Knowledge on Cypress with JavaScript.Hands-on experience on Docker Implementation for Selenium Automation Framework.Rest APIs testing using Postman/Rest Assured. Good Knowledge in SQL/MySQL queries. Share your profile in this email ID - divya.s@wns.com

Role & responsibilities Apply customer payments accurately to appropriate accounts. Reconcile cash receipts with invoices and resolve discrepancies. Maintain daily cash application logs and assist with month-end closing. Communicate with internal teams and customers for payment clarifications. Work on ERP tools (SAP, Oracle, or other systems). Preferred candidate profile Should have 2+ yrs of exp in Cash App

Hiring Alert Voice & Chat Process! We are looking for dynamic individuals to join our Voice Process team! If you have excellent communication skills and are comfortable working in rotational shifts, this opportunity is for you. Role: Voice process Shift: Rotational Location: WNS , Viman nagar , Weikfield , Pune , Maharashtra Cab Facility: Available Requirements: Good communication skills, customer service experience preferred experienced candidates are welcome!

Role & responsibilities The role of Senior Analytics Consultant / Lead is positioned within both the onshore and offshore Analytics teams, with a primary focus on developing, coaching, training plan development and mentoring delivery team to uplift and enhance their capabilities in Data Visualization, Business Intelligence (BI), and data analytics (python, sol, tableau). This role emphasizes to uplift Data Analytics delivery teams capability and competencies, while also applying strong insurance domain knowledge to uncover actionable insights, support strategic business decisions, and identify new opportunities for value creation. Direct, manage, coach, and mentor large Advanced Analytics teams owning capability uplift, client delivery and team growth accountabilities using consulting mind set. Service delivery, Training, business consulting, transformation, building proposal & competency uplift Experience within Insurance services industry essential. Confident in leading large scale data projects, working in product teams. Highly experienced in-Analytics team development and service delivery, coaching / mentoring, capability uplift, Training plan development, solving business problem and Data Lead Tech solutions. Managing diverse cross functional teams with a strong commercial mindset. Strengthening an organization's ability. Enhancing people, processes, tools, governance, and culture to make the organization more data driven. Align D&A efforts with business strategy and goals. Develop a D&A roadmap aligned to business outcomes. Establishing a D&A community of practice or center of excellence (CoE). Have experience in delivering transformation projects - Establish cross-functional teams (business + data). Interpret big data to identify and analyse emerging trends and produce appropriate business insights which monitors the performance of the Portfolios and to continuously drive an improvement in business results. Develop advance business performance & Data Analytics training plans to assist the Senior Specialists, Portfolio Managers, business stakeholders (including but not limited to Portfolio, Customer & Marketing functions) & wider Commercial team members to make required data-based recommendations, implement and monitor them accurately for overall capability upliftment in squads Develop statistical models to predict business performance and customer behavior. Research customer behaviors and attitudes leading to in depth knowledge and understanding of differences in customer level profitability. Promote innovation through improving current processes and developing new analytical methods and factors. Identify, investigate and introduce additional rating factors with the objective of improving product risk and location selection to maximize profit. Provide consulting advice and solution to solve the Business clients hardest pain points and realize biggest business opportunities through advanced use of data and algorithms. Can work on projects across functions based on needs of the business. Actively add value by lifting the Business capability of process automation. Build, enhance and maintain quality relationships with all internal and external customers. Adopt a customer focus in the delivery of internal/external services. Build positive stakeholder relationships to foster a productive environment and open communication channels. Bring new Data Analytics thinking to the group by staying on top of latest developments, industry meet-ups etc. Preferred candidate profile

Hiring Alert Customer Relation [Back office] Hiring Alert WNS Pune hiring resources for Customer Relation. Walk-in Drive: Customer Relation [Back office] Dates: 11th June 2025 to 13th June 2025 Time: 10:00 AM 1:00 PM Venue: WNS Office - C Block, Weikfield Sakore Nagar, Viman Nagar Role: Customer Relation [Back office] Shift: Rotational / night Location: WNS, Pune, Maharashtra Skills- Excellent written + verbal skills in English Requirements: Excellent English communication skills. Eligibility: Non technical graduates with 0 to 1yrs of Back office experience Notice Period- Immediate Joiners Note: Carry a hard copy of your updated resume. POC: Srushti Kadam, Ashwini Jagtap Dont miss this opportunity—kickstart your career with us!

Looking for TPRM (Third Part Risk Management) Analyst with 4-5 years of experience in Third Party Risk Management at mid level Role & responsibilities Perform due diligence risk reviews of current and prospective third-party providers to assess their control structure and alignment to regulatory, federal/state guidelines and bank requirements and partner with internal stakeholders to make an assessment of the residual risk the third party presents to the bank. Manage timely completion of requests and follow-ups to third parties for appropriate documentation, and review and evaluate materials submitted. Partner with internal business units and third parties to inventory all services, status, performance and risk assessments. Coordinate and manage the due diligence risk assessment of third-party services by internal subject matter experts within the bank. Failure of proper assessments could result in immediate and significant financial, regulatory, legal or reputational loss to the bank. Complete a written assessment detailing third partys service inherent risk(s), strengths of risk scores, along with any risk gaps presenting elevated risk to the bank in order to document completion of the risk assessment activities. This requires frequent interaction with all levels of internal leadership, as well as external third parties. Oversee and confirm the resolution of any risk gaps identified during the risk assessment process. Will have to maintain a very strong knowledge of the many regulatory, investor, and bank subject matter expert requirements to ensure that each third party meets those requirements as applicable. Must be able to competently interpret and apply the requirements independently to mitigate risk to the bank. Contribute to various departmental projects related to third party management activities. This could be as a project lead or supportive role to an existing project. Work with internal business teams/units/sponsors to ensure their proper oversight of third parties and the services they perform through scorecard monitoring. Perform other duties as assigned Good to Have Stakeholder Management, Contract/SOW Review experience, Scorecard Monitoring and Risk Certifications (CRVPM, CTPRP, CISA)

Role & responsibilities Support Investment Bankers in the US on various financial and business research products, primarily: Writing Company Profiles / Industry Reports Comparable Company Analysis and Comparable Transaction Analysis Business Information Services Working on various applications and databases such as Capital IQ, Bloomberg, Thomson Research, Thomson One, Factiva etc. In-depth knowledge of financial instruments / terminologies Proficient in MS Office Prior experience in Excel, Word and PowerPoint Regular interaction with the client to ensure efficient process management and effective client support Working on Critical Projects / Pilots Preferred candidate profile MBA finance, CFA/ CA/ Graduate (B.COM/ BBA) + CFA Pursuing (at least Level 1 Qualified)/ Masters in Finance/ FRM Minimum 5 years of experience in Investment Banking and Financial Research

Strong Domain Knowledge in Record to report, Intercompany, Transfer pricing, month-end closing and journal entries, Fixed asset and Lease Only 4 to 7 years of experience is required Any Accounting Graduates (B.com, M.com, MBA Finance) Must be comfortable to work in rotational shifts Work from office only Immediate joiners to 45 days of notice period Work Location - DLF Cyber City, Ramapuram Must be flexible to work in rotational shifts Excellent communication skills

Hiring Alert Voice & Chat Process! We are looking for dynamic individuals to join our Voice and Chat Process team! If you have excellent communication skills and are comfortable working in rotational shifts, this opportunity is for you. Role: Voice & Chat Process Shift: Rotational Location: WNS , Viman nagar , Weikfield , Pune , Maharashtra Cab Facility: Available Requirements: Good communication skills, customer service experience preferred Freshers & experienced candidates are welcome!Role & responsibilities

Job Description- Managing and prioritizing assigned tasks collaborating with team members when needed business projects, change controls, documentation, and vulnerability remediation, etc. Enhance and maintain network environments performing routine tasks e.g. Firewall policy changes• Upkeep of IPAM and network diagrams Network monitoring and resiliency• Software/Firmware Updates Contribute to documentation by writing and updating existing documents and diagrams. Provide network architecture recommendations and best practices. Supporting escalated tickets from Service Desk Team Research &advise onnew technologiesand practices. Support Fortigate systems, Manage ACL, centralized logging for firewalls Support for Configuration based, version based, policy based issues Configure new, updating firmware, policy changes Infra team manages all issues related to this through proactive monitoring and use it Log in to the switch and managing it (E.g. Configure new, updating firmware, policy changes) Networking, including vnets, private networking, and private endpoints in Azure Ability to work with Hybrid-networking scenarios with on-prem to Azure connectivity, VPN Gateways Qualifications 3+ yearsof hands-on experience with Fortinet Product 3+ years of hands-on experience with Cisco/Juniper 3+ years of experience with Azure/AWS/Google Cloud Networking Bachelors Degree Skills required- Must have skills: - FortiGate Firewall - FortiAP Wireless - FortiAnalyzer - Network Monitoring - Troubleshooting skills (Internet, application issues) - Routing & Switching - IPSec VPN - FortiClient SSL VPN - FortiManager , FortiEMS - Sonicwall - Juniper - Technical SOP documentation Should be ok with below policies- •No Phone allowed on the floor •Should be ok for 24/5 rotational shifts, including night shift • Acceptance to Transport policy, Hiring / Non-Hiring Zone • Leaves will be as per Client contract • Should be ok to WFO Qualification- Graduate. If interested, please share your updated CV on kiran.meghani@wns.com Looking for early OR Immediate joiner only Regards,

Job Description- Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team.• Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement• Keeping requestors informed on progress made.• Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualification- BCom, BE, BCA Looking for early OR immediately joiners If interested, please share your updated CV on kiran.meghani@wns.com

Greetings from WNS! We have an opportunity with WNS for an Assistant Manager's role with Travel experience, Assistant Manager - Operations Full-time Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description • Establish and maintain regular feedback mechanisms, including weekly 1:1 meetings and team discussions, to review performance, identify areas for development, and provide coaching opportunities.• Provide real-time performance management through consistent monitoring, including call reviews, to uphold quality standards.• Serve as the primary escalation point for Travel Advisors, addressing and resolving complex issues and removing obstacles to ensure smooth operations.• Actively participate in and contribute to team meetings, fostering an environment of open communication and collaboration.• Monitor the agents impacts on customer satisfaction.• Proactively track key performance indicators (KPIs) such as call quality, average handle time (AHT), and first call resolution (FCR), etc• Ensure you effectively addresses customer complaints and concerns in a timely manner, contributing to the overall customer experience.• Has to coordinate and communicate with clients/vendors via voice channel• Will work on a 24/7 shift schedule including graveyard shifts, weekends, and holidays. Qualifications • Analytical skills and time management, exceptional customer service skills, eye for detail• Strong interpersonal and English communication skills (verbal & written) with the ability to communicate effectively with both internal and external stakeholders.• GDS skill on any GDS (preferred)• Understanding of travel tools/geography (preferred)• Experience in TMC/ Corporate travel• Previous experience (2-3 yrs) of leading team of agents (10-15 members) Interested candidates can reach out to me on pranali.morvekar@wns.com with their updated CV and below details, Name Total Exp Relevant exp on GDS? Current Company Current CTC Expected CTC NP Current location Expected location

Role & responsibilities Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives. Preferred candidate profile

Role & responsibilities Financial & Revenue Management: (a) Execute agreed plans for the account, ensuring alignment with WNS and client objectives.(b) Identify and drive revenue growth, profitability, and service enhancement opportunities (c) Build and manage a strong revenue pipeline, ensuring timely client billing and financial accuracy (d) Deliver Revenue and Margin goals on a year-over-year (YoY) basis. Service Delivery & Operational Excellence: (a) Responsible for end-to-end offshore service delivery, ensuring process adherence and performance optimization. (b) Ensure all support functions (Operations, Quality, Finance, IT) align to process goals for seamless execution. (c) Set targets and develop action plans to achieve operational and client objectives. People & Talent Management: (a) Hire, retain , and develop talent, ensuring the team has the necessary skills and expertise. (b)Foster a high-performing and cohesive work environment to enhance morale and productivity (c) Drive succession planning across levels to build a strong knowledge management framework (d) Oversee people management strategies to maintain engagement, motivation, and performance Key Accountabilities - Operationally focused Offshore Service Delivery including all SLA/KPIs ensuring corrective actions if performance gaps are identified acting as acting as the primary point of contact for service delivery matters Managing P&L & account growth Revenue and margins Managing and guiding team on performance that is aligned with client and WNS deliverables Client & People Management Promoting and driving all transformation and process improvement ideas/projects Ensuring overall customer satisfaction is good through direct reports, and other KPIs

Role & responsibilities Work with the Training leads to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts • Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager Training New business Transition/Knowledge Acquisition , Transfer and Training BAU . Must have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Preferred candidate profile

Role & responsibilities We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in WNS. As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call center's service level targets. You will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment Preferred candidate profile Certification in Workforce Management or related field is a plus.