Key Responsibilities New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

Reporting Assistant Manager- Training will report to the Training Leader / Group Manager of the Account(s) Primary Duties & Responsibilities Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). Lead and develop a high-performing team supporting the Account. Desired Experience and Skills Graduate / Post Graduate Overall work experience of minimum 6 yrs. with minimum 4 yrs. experience in Training Preferred experience in digitalization of training delivery Knowledge & experience of Lean, Six Sigma and Agile methodology Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes 1. POSITION SPECIFICATIONS VerticalHorizontal: F&A Job TitleAssistant Manager- Training Role BandBII Business / LocationPune Function / DepartmentTraining

Enabling unit/Support function cost review month on month in comparison to budget and rolling estimate. Yearly Budget , rolling forecast , target setting for EU /support functions. Variance analysis compared to budget and estimate and discussion with EU heads/teams for variances and cost planning. Uploading budget in budget tool. Posting provisional journal entries month on month by taking inputs from EU functions. Weekly , monthly or quarterly HC report for entire organization and analysing and reporting against budget. Travel MIS along with variance reporting for actual vs budget and latest estimate. Finance and Accounts Revenue Recognition Contract Understanding Budgeting Forecast Excel efficiency

We are seeking a dynamic and data-driven Recruiter (Analytics) to join our Talent Acquisition team. This role involves identifying, attracting, and hiring top analytical talent, particularly in AI, data science, and analytics roles. The ideal candidate will have strong expertise in recruitment strategies, market mapping, stakeholder management, and data-driven hiring decisions.Key Responsibilities:Talent Acquisition & Sourcing End-to-end recruitment for analytics roles across different levels. Identify and attract top talent through job portals, LinkedIn, referrals, and networking. Build and maintain a strong pipeline for niche analytics, AI, and data science talent.Stakeholder & Candidate Management Collaborate with hiring managers to understand job requirements and define hiring strategies. Provide insights on talent availability, market trends, and competitor hiring. Ensure a smooth candidate experience throughout the recruitment process.Required Qualifications & Skills: Must-Have 5+ years of recruitment experience, specifically hiring for analytics, AI, data science, or tech roles. Strong expertise in sourcing analytics professionals through LinkedIn, Naukri, GitHub, Kaggle, and other platforms. Ability to work with Applicant Tracking Systems and maintain accurate candidate databases. Strong stakeholder management and ability to work in a fast-paced environment. Proficiency in recruitment analytics and reporting.

Full Position SummaryThe Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 C s, evaluating risks, and making loan eligibility decisions. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services. Responsibilities Knowledge of mortgage underwriting and Agency automated underwriting systems Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines Review all mortgage applications and documentation for accuracy and completeness Review and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral. Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators Review property documentation including title commitments, sales contracts, insurance, and flood determinations Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud Review and analyze appraisals for value and compliance with industry requirements Demonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience Provide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the client Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as needed Meeting daily production. Meeting the daily SLA requirement Meeting the daily Quality requirements Qualifications EducationBachelors in any stream. Experience2+ years increasingly responsible experience in related areas. Knowledge/Skills/Abilities Experienced mortgage professional with 2-3 years with mortgage underwriting . Has a complete understanding of Conventional, FHA and VA underwriting guidelines. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.

Total Work Experience (in years)- 3-6 years Educational+Professional Qualifications- Any Graduate and above (with 12 months of experience) Domain Knowledge and Experience- 'We are seeking a seasoned and strategic professional to lead our Freight Forwarding Customer Service team within the BPO setup.This role requires deep domain expertise, leadership capability, and a customer-first mindset to deliver consistent and high-quality client experiences.' Roles and Responsibilities- 'Strategic Planning:- Develop and implement logistics strategies to optimize efficiency and minimize costs.- Conduct risk assessments and long-term planning.Operations Oversight:- Oversee the KRA and KPI Deliverables- Ensure all REsponsibilities are handled within the timelinStakeholder Coordination:- Coordinate with various stakeholders for timely delivery of services- Maintain strong relationships with key stakeholders.Compliance and Safety:- Ensure adherence to company policies, industry regulations, and safety standards.- Implement procedures to maintain high standards of Accuracy and QualityTeam Leadership:- Manage, train, and support the logistics team to meet performance goals.- Foster a positive and productive work environment.' Special Skils- '- Proven ability to lead and manage a team.- Strong communication and negotiation skills.- Ability to handle multiple projects and meet deadlines.Note - Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure. Might be Rotation shifts or continuous month on month night shift or might be discontinuous night shift.' Language Capability- English Domestic Spoken Proficiency Required- Excellent Communication Skills Written Proficiency Required- Excellent Communication Skills Technical Proficiency & - '- Bachelor's degree in Logistics, Supply Chain Management, or a related field.- 3-6 years of experience in logistics, with at least 2 years in a AM/DM Role- Strong knowledge of logistics software and industry regulations.- Excellent analytical, problem-solving, and organizational skills.'

BRIEF o Drive Business Transformation in BFSIH F&AKEY ACCOUNTABILITIES:o Drive strategic transformation roadmap for client accounts leveraging AI, Hyperautomation, Analyticso Drive customer communicationo Contribute and present in client/customer reviews/meetingso RFP Support and defenceo Conduct goal setting with the team and ensure effective and measurable reviews and feedback mechanisms o Follow appraisal and feedback mechanismo Initiate and best practice sharing across the team JOB RESPONSIBILITIES:o The jobholder is responsible for running improvement initiatives across the company as well as at client sites. This includes identifying possible improvement opportunities, making improvement plans, implementing them, and ensuring handover to Operations, transfer knowledge and skills learned during the expert training sessions to other employees. Robust F&A Transformation experience Should have prior Transformation / Consulting experiencePreferredAI Deployment Experience

Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).

In Summary - Manage dealings and Settlements. Detailed JD below Setting Up Dummies in Tracer, Dealing Instruction Upload to SharePoint, Raising a Trade Raising Dealing Query FM Dealing, Raising Issues, Deal Cancellation, DT Deal Placement Queries, FM Dealing Deal Placement Rejects FM Dealing, Fund Account Opening Fund Account Opening Query FX Placing Placing a Return of Capital DTP lacing a Trade DT ROC Queries FM Dealing Overdraft Report Investigation Transaction Under Query Bank Rec Rec Item Review Access Database/Unidentified Items Morning Report Generation Database Unidentified Item Matched Trades Report Items Worked Upload Return to Source Trade Settlement External Cash Security Set Up External Cash Quarterly Int Application, FX Report & Settlement

Our Investment Operations function comprises the following teams; Asset Servicing, Settlements, Dealing and Governance. Working within the International Investment Operations area of Finance Operations, which provides professional Investment Services to multiple clients in respect of assets under administration The primary purpose of this role is to contribute to the above objective by planning, resourcing and implementing an efficient, effective and scalable sub-Team within Investment operations, capable of supporting strategic growth whilst consistently maintaining professional quality services in line with internal policies and external regulations that meet client expectations and industry view of best practice. Each team has a specific area of focus:o The Settlement Team s functional responsibility is to ensure the accurate and timely settlement of ALL transactional processing. This includes contract note chasing and data input to facilitate accurate client record keeping and the settlement of our market side obligations. Payments, reconciliation of bank transfers and obtaining surrender statements from our counterparties in respect of account closures. There is also responsibility for In-specie Transfers of both cash and stock as well as the resolution of any market queries that may arise.o The Asset Servicing Team s functional responsibility is to ensure asset data integrity for transactional processing, client reporting and valuations. This includes asset set up, account opening, aspects of security pricing, corporate actions and income processing. There is also responsibility for any associated cash and stock reconciliation queries and resolution of highlighted breaks.o The Dealing Team s functional responsibility is to ensure accurate and timely execution of ALL client dealing instructions. Responding to all resultant correspondence from both clients, Advisers as well as market counterparts. Management of counterparty relationships, primarily with stock brokers, custodians, Fund Houses and their appointed 3rd party administrators. There is also responsibility for related cash and stock reconciliation queries and the resolution and clearance of highlighted breaks.o Provide oversight over the Asset Permissibility framework and the establishment of new DFM and Platform relationships. Maintain the integrity of the transactional processing for these business partners ensuring accurate client and valuation reporting. This includes establishment of new legal agreements, account opening, annual DFM due diligence and aspects of portfolio pricing. There is also responsibility for monitoring of offensive assets and the prompt removal of these from client portfolios.

Implement Web applications in Python/Django Understanding project requirement & converting into technical requirements Independently do the coding/development of complex modules Independent contributor, high quality software within the timelines Ensure high quality releases through appropriate QC and QA activities Participate in technical discussions / reviews Works collaboratively and professionally with other associates in cross functional teams to achieve goals

RolePricing General :Knowledge of mathematics, probability, statistics and Commercial Insurance business.Knowledge of Insurance process(es) and pricing methodologies (conventional and Innovative approaches)Mandatory :Work experience in Pricing for commercial insurance risks (eg. property LOB)Work experience on pricing modelling using Exposure and Experience rating methodologies.Should have in-depth knowledge in pricing methodologies using EMBLEM and RADAR tools.Should have built pricing tools/raters on Excel.Should have knowledge on Frequency, Severity modelling and Loss cost modelling.Additional good to have requirements:Knowledge of actuarial tools (EMBLEM/RADAR), data mining tools like SQL/R/Python, automation using VBA macrosKnowledge of ST-8 General Insurance Pricing Actuarial science would be preferableWork experience on GLM modelling - Frequency and Severity Work experience on Impact Analysis using Radar tool would be an added advantage.Screening parameters:Work experience in General Insurance PricingKnowledge on Pricing - Exposure & Experience rating techniques (familiar with key concepts like LDF, ILF, loss curves)Cleared or appeared for Actuarial Science exam- ST-8General Insurance PricingModelling (Frequency & Severity modelling) using- Emblem/R/SAS/Python

About The Role Jr. Network Engineer Managing and prioritizing assigned tasks collaborating with team members when needed - business projects, change controls, documentation, and vulnerability remediation, etc. Enhance and maintain network environments performing routine tasks - e.g. Firewall policy changes Upkeep of IPAM and network diagrams Network monitoring and resiliency Software/Firmware Updates Contribute to documentation by writing and updating existing documents and diagrams. Provide network architecture recommendations and best practices. Supporting escalated tickets from Service Desk Team Research & advise on new technologies and practices. Support Fortigate systems, Manage ACL, centralized logging for firewalls Support for Configuration based, version based, policy based issues Configure new, updating firmware, policy changes Infra team manages all issues related to this through proactive monitoring and use it Log in to the switch and managing it (E.g. Configure new, updating firmware, policy changes) Networking, including vnets, private networking, and private endpoints in Azure Ability to work with Hybrid-networking scenarios with on-prem to Azure connectivity, VPN Gateways Qualifications 3+ years of hands-on experience with Fortinet Product 3+ years of hands-on experience with Cisco/Juniper 3+ years of experience with Azure/AWS/Google Cloud NetworkingBachelor s Degree

Candidate must have minimum 5 years of hands-on experience on Success factor Payroll with actual configuration and support. Should have knowledge of India payroll domain with SAP certification on ECP.

Key Responsibilities: SCCM Administration & Maintenance Manage and maintain SCCM/MECM infrastructure, including servers, management point, distribution points, and clients. Perform health checks and routine maintenance of SCCM components. Monitor SCCM logs and troubleshoot issues related to deployments, updates, and configurations. Software & Patch Management Deploy Windows updates, security patches, and third-party application patches using SCCM. Create and manage deployment packages for applications, drivers, and OS images. Ensure compliance with patching policies and update schedules. OS Deployment & Imaging Configure and manage Windows OS deployment (OSD) using SCCM Task Sequences. Troubleshoot PXE boot, driver injection, and imaging related issues. Client Health & Troubleshooting Ensure SCCM client health and remediate issues affecting deployments. Troubleshoot application installation failures, patching issues, and SCCM agent problems. Reporting & Compliance Generate SCCM reports for software deployments, patch compliance, and inventory. Work with security teams to ensure endpoint compliance and vulnerability management. Technical Skills: Strong experience with SCCM/MECM (Current Branch ,2012, or later versions) administration. Handson experience with Software Deployment, Patch Management, and OSD. Good understanding of Windows Server (2016/2019/2022) and Active Directory. Familiarity with Intune, Azure AD, and Modern Endpoint Management. Shifts: 24*7 rotational shifts

Roles & Responsibilities Front-End DevelopmentDesign and develop user interfaces using HTML, CSS, JavaScript, and frameworks like React or Angular. Back-End DevelopmentBuild and maintain server-side applications using languages like Node.js, Python, or Java. Database ManagementDesign and manage databases, ensuring data integrity and security. API DevelopmentDevelop and integrate RESTful APIs for seamless communication between front-end and back-end systems. Cloud IntegrationImplement cloud solutions using Google Cloud Platform (GCP) services such as Cloud Functions, Cloud Storage, and BigQuery. UI/UX DesignEnsure a user-friendly and visually appealing design for all applications. CollaborationWork closely with data engineers, data scientists, and other stakeholders to understand requirements and deliver solutions. Testing and DebuggingPerform thorough testing and debugging to ensure high-quality code.Technical Skills Required Front-End TechnologiesProficiency in HTML, CSS, JavaScript, and front-end frameworks like React or Angular. Back-End TechnologiesExperience with server-side languages like Node.js, Python, or Java. Database ManagementKnowledge of SQL and NoSQL databases such as MySQL, PostgreSQL, MongoDB, or Firebase. API DevelopmentSkills in developing and integrating RESTful APIs. Cloud ServicesFamiliarity with Google Cloud Platform (GCP) services like Cloud Functions, Cloud Storage, and BigQuery. UI/UX DesignUnderstanding of UI/UX principles and best practices. Version ControlProficiency in version control systems like Git.

Requirements: > Should have Travel (Air) experience preferred > Operations (SLA management , shrinkage, productivity, attrition, handling escalations, team handling experience, Should be familiar with all the operational basic calculations) > Should be a Team leader / Assistant Manager on paper > Should have handled a team of 15-25 > Excellent communication skills > International voice experience is mandatory > Graduates only > Contact center experience > should have worked on - Sabre, Amadeus,GDS > Immediate joiner preferred (15- 45 days should also work)Role & responsibilities Education UG: Any Graduate Key Skills Team Handling Travel Operations SLA Management Operations Management Amadeus GDS Sabre Galileo Airline Process Excellent Communication Skills (Should be working on all the operational calculations on their own without any support from the WFM team )Role & responsibilities Please fill these details if interested and mail them to me on candice.borges@wns.com Name- Contact Details - Company name - Designation - Notice Period- Location- Experience- Ok with rotational shifts - Qualification- WNS Ex Employee- Team span - Using WFM team for operational calculations - yes/no ?

Group Manager - Transactional Quality - Pune F&A Weikfield - REF71636R_2025157748 Help build and capture new market opportunities through effective QA deployment and partnerships while ensuring strategic value to the business Identify opportunities through lean six sigma analytics and RPA to drive client efficiencies lead a team of QA Managers in meeting contractual commitments for transactional quality Managing all aspects of the projects - identifying solutioning developing and execution and ensuring the successful achievement of timelines and budgets Creating various approaches negotiating and fostering relationships with internal and external partners Developing new business approaches and technologies across departments and clients Create business cases make recommendations regarding benefits financials risks contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing Skills required -Lean Six Sigma Green Belt Black Belt certification Exposure to Robotic Process Automation RPA in BPO ITES environment Business acumen and strong result orientation Excellent communication and project management skills Ability to create powerful presentations and business cases Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading continuous improvement initiatives projects Highly self-motivated proactive and eager to develop new capabilities in evolving role

REF71073Y_2025155160 - Senior Program Analyst - EIT - Service Desk - Vizag - 3 to 5 years Exp Job Responsibilities: - * Attend all the Tickets forwarded by Service Desk.* Taking follow up with engineer of daily basis work.* Ensure Tickets are resolved within SLA agreed with WNS. * Escalate Tickets to the next level as & when required to the respective Back-end teams and follow up to its closure with a complete resolution. * Asset Inventory management. * Providing support for Desktop applications (MS Office 2007, 2010 & 2013, Operating system Microsoft Windows 8, windows 8.1, windows 10, Windows 11 , Office communicator, Citrix, and Outlook Email etc.) * Active Directory User Administration.* Co-ordinate with IT functional teams such as Server, Network, and telecom teams for installation. * Providing daily support for printers and Scanner.* Re-image the system using SCCM* Managing and configuring the IP Phones and PSTN Phones. * To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches Maintain software and hardware inventory records. * LAN trouble shooting, LAN patching and working on different network related issues Safe Boot (MacAfee End encryption & bitlocker) Installation on Laptop. * Troubleshooting of hardware and O/S, Software Installation. * Basic Networking & Data sharing * TCP/IP Configuration, Internet Maintenance * User Profiles Backup and Restore. * Sharing folder, sharing device & Printer. * Knowledge on Video conferencing Setup in day-to-day work and AV Support (Audio/Video) Conferencing. * Provide accurate shift handovers and email communication to the respective Managers. * Providing remote support through RDP, VPN, MS-LYNC, Dame-Ware utility. * Resolving application related issue inside as well outside terminal (RDP), Citrix & VM Ware player.* Experience in Handling International Clients * Providing End User Support process.* Participation in IT/InfoSec audit related activities, which will be as per audit standards. * Excellent communication skills* Timing -24*7 Rotational* Coordination with client on IT requirements* Provide L1/L2 support to users * Ensure Service Levels are consistently met with continuous improvement. * Daily monitoring of tickets across locations.* Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups - Ramp down. * Pro Active - Inventory management, EPO Compliance, SCCM Compliance.* Ensure right skill resource availability across locations.

REF70513W_2025147668 - Senior Program Analyst - WTS - Application Support - Retail Media Exp Mandatory The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products.