Senior Group Manager - Process Training
Department: Learning & Development / Training Reports to: General manager of Training Type: Full-time Position Summary:This role for the Training Digital Content Team is responsible for leading a team of content creators, , content developers, and multimedia specialists to deliver engaging, effective, and scalable digital learning solutions. This role oversees the strategy, planning, execution, and quality assurance of digital training content across the organization, ensuring alignment with business goals and learning objectives. Key Responsibilities: Team Leadership:o Lead, mentor, and manage a team of digital content creators, ensuring high performance, professional growth, and collaboration.o Set clear team goals, manage workload distribution, and oversee project timelines and deliverables. Content Strategy & Development: o Drive the strategy for digital learning content creation, including eLearning modules, videos, simulations, and other interactive formats. o Ensure instructional soundness, brand consistency, and learner engagement in all content. Stakeholder Collaboration: o Partner with subject matter experts (SMEs), trainers, HR, and business units to identify learning needs and design appropriate content. o Act as a liaison between the digital content team and internal clients to manage expectations and ensure satisfaction. Process & Technology Management: o Oversee the adoption of content development tools, platforms (e.g., LMS, LXP), and production workflows to improve efficiency and scalability.o Establish and maintain content development standards, templates, and best practices. Quality Assurance:o Ensure all digital training materials meet quality, accessibility, and compliance standards.o Monitor effectiveness through learner feedback, assessments, and performance metrics; iterate based on data. Budgeting & Reporting:o Manage project budgets, timelines, and resource allocation.o Provide regular status updates and performance reports to leadership. Qualifications: Bachelors or degree in with exposure to Education Technology, Communications, or a related field. 7+ years of experience in digital learning or instructional design, including 3+ years in a leadership or managerial role. Strong understanding of adult learning principles, learning technology, and content development tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia). Experience with Learning Management Systems (LMS) and SCORM/xAPI compliance. Excellent project management, communication, and stakeholder management skills. Proven ability to lead and inspire creative teams in a fast-paced environment. Preferred Skills: Experience working in a global or cross-functional training environment. Familiarity with agile development methodologies and rapid eLearning development. Knowledge of accessibility standards and localization best practices Qualifications Graduate, with experience in Training content creation and digital tool implementation
