Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate Job Location

Title : REF73135B-Lead Associate - Operations-Record to Report (Fixed Asset and Intercompany)-US Shifts Graduate (B-com)/Post Graduate(M-com) 3-5 years. Knowledge of accounting principles, Journal Entries and Reconciliation - Inter- Company-SGA- Revenue and Inventory- Fixed Assest- Closing and Reporting Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms TAT and accuracy after training Excel knowledge SAP knowledge preferred Review of activities and reconciliations Ability to understand client expectations and requirements Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution3. Ability to maintain relationships with relevant line manager / counterparts / stakeholders'' Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these. Resolves conflicts at his / her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required. Identifies anomalies, errors and aberrations in output Proposes and implements process improvements. Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates strong verbal and written communication skills ' Job Location- Pune (Weikfield)- WFO only Shifts- US Shift -(8.30pm to 5.30am IST during Summers/ 9.30pm to 6.30am IST during winters) Qualifications B.com/ M.com/ MBA Finance Job Location

attached Qualifications Graduate Job Location

Key Responsibilities: Owns all Team SLA's *Manages al client conversations on day to day basis Leading & driving Reservation and General booking Teams to ensure compliance to all defined SLA metrics. Providing detailed insights to the business and manage customer expectations. Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines Facilitating and coordinating all team requirements incl. governance and reporting Attends meetings within the program or with another department whenever necessary Listen to calls and provide coaching and feedback to associates on a language perspective Should be knowledgeable on the business/process Should have good communication skills and would be interacting with internal stakeholders and extent with the end clients Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it In depth understanding of Operations SLA nd impact to business Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Qualifications Candidate must possess at least a Bachelors/College degree, any field Excellent Interpersonal skills Excellent English communication and writing skills Excellent facilitation skills Should have an eye for detail Coaching and feedback skills Excellent knowledge of contact center and customer service operations Should possess an eagerness to learn on the job Excellent knowledge of MS Office, especially Excel & PowerPoint Knowledge in Reporting Tools, EWFM, Financial Snapshots etc Additional Skills/ Requirement LEAN/YB/ GB certification preferred Team & multi location handling experience Additional Information Minimum qualification - University (Bachelors) degree Excellent communication skills (verbal and written) Excellent Analytical skills 8years work experience in Managing Team for voice line of work Min of 4 years experience in managing Travel accounts - preferably corporate travel 3-4 years of team handling experience mandatory including handling large team size Prior experience in client management mandatory Advanced MS Office knowledge Excellent communication skills - written and verbal Good analytical skills Experience in managing contracts and PNL Job Location

Oracle analytics - ADW solution architect with good knowledge of Oracle Data Integrator and Oracle Analytics Cloud. Hands on experience is must. Solution architect to design warehouse on Oracle ADW and implementing security Ability to design, implement, and maintain data integration solutions (using Oracle Data Integrator or ODI) with the skills to build and optimize data visualizations and reports in Oracle Analytics Cloud (OAC). This role involves working with diverse data sources (Oracle Fusion ERP/Procurement cloud, SAP success Factor, Salesforce and on-premises databases) , transforming them, and delivering insights through dashboards and reports. Manage team of junior developers to deliver warehouse needs Good communications skills and experience working on Financial warehouse. Good understanding of Finance reporting needs. Qualifications Any graduate with 12+ years of Technology experience 8+ years of experience working on Oracle analytics, ADW on cloud Additional Information Certifications - good to have Job Location

Title : REF70204L- Program Analyst-IT, IT Service Desk-Voice role, 1 to 2 yrs. experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Employee Connect & Employee Relations Qualifications Bachelors Degree Job Location

Basic Purpose:Provide timely and accurate response to assigned internal and external customers Collaborate with underwriters to establish target dates and communicate coverage recommendations.Responsibilities to include account set-up, quoting, proposals, policy issuance, policy administration requests, and account service.Assist in reviewing documentation received for completeness and request missing informationDocument and maintain unit processes and procedures and disseminate information to the applicable team.Other responsibilities as needed.Primary Job Responsibilities:Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/ /Reference Connect and company guidance to rate new or renewal business.Input information and rating elements into the policy rating system with a high degree of accuracy. Review output to ensure proper rating elements were applied.Maintain rating documentation using paperless policy environment per established guidelines.Provide endorsement quotes on demandDevelop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved.Initiate and facilitate renewal process in collaboration with underwriter and timely, professional communication with producer.Resolve customer service issues.Ensure proper initiation and completion of incoming requests for policy issuance, quote requests, Endorsement and policy administration.Identify areas for improvement, with recommendations for process, procedure, or system changes. Qualifications Qualifications, Skillset and Experience:Minimum 6+ months experience in P&C Insurance background within Underwriting Support experience (Issuance, Endorsements) required for AssociateMinimum 12+ months experience in P&C Insurance background within Underwriting Support experience (Issuance, Endorsements) required for Sr. AssociateOrganizational and interpersonal skills to set priorities, manage time, and be responsive to assigned customers.Demonstrated ability to professionally communicate and collaborate with internal staff and external customers.Solutions mind-set, passion for the customer serviceExcellent Communication skills verbal and written. Fluent proficiency & comprehension in English is required.Strong ability to multi-task while effectively communicating with the customersEfficient in internet, computer usage and web-based application skills. Typing speed of 30+Eye for DetailEducational Qualification :Attended at least 2 years in CollegeGraduate / Under GraduateOthers :Ability to perform work from Office Willingness to work in shifts. Work may extend beyond normal business hours as per business requirements NoteThis job description in no way states or implies that these are the only duties performed by this employee. Employees may be requested to perform job-related tasks other than those specifically presented in this job description. The employer reserves the right to change or assign other duties to this position. Job Location

8+ years of experience in Oracle EPM suite and delivering solutions on Planning Budgeting applications (ePBCS) and PCMCS applications Experience in Financial and workforce planning Worked on an end to end implementations from requirement gathering to user trainings Experience in support and performance improvement. Knowledge of PBCS rules Certification from Oracle will be added advantage Qualifications Oracle EPM Consultants6+ years of experience in Oracle EPM suite Job Location

WNS (Holdings) Limited (NYSEWNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. . Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States. 1. Capture the details of the Bill of Lading in the system 2. Should follow the instructions as mentioned in the Process Manual 3. Self-learning skills 4. Deliver the goals and targets as per defined KPI’s 5. Follow the company policies and procedures under the guidelines aligned by supervisor and manager 6. Excellent Communication skills. Qualifications Graduate Fresher - Non Technical Additional Information 1. Should have a minimum typing speed of 25 wpm with 90% accuracy 2. Basic computer Knowledge required 3. Ability of self-learning on live job 4. Eye for Detail Note - Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure. Might be Rotation shifts or continuous month on month night shift or might be discontinuous night shift.

Designation - Sr. Consultant Experience in any two of the following programming languages: Python, Java, R, or .Net Proficiency in at least one database technology such as SQL, MongoDB, etc. Hands-on experience with AI stacks, including: PyTorch, TensorFlow, NVIDIA NeMo/NIM, Unsloth Agentic AI frameworks like LangGraph, MS AI Foundry Hugging Face, ChromaDB, FAISS, etc. Experience with MLOps and AI deployment infrastructure Proficiency in cloud platforms such as AWS, Azure, or Google Cloud Knowledge of responsible AI practices, including bias mitigation and ethical AI usage

Role & responsibilities Complete Daily Quality checks as per the process requirement and meet the monthly sampling numbers for voice and non-voice processes. Document quality scores, and specific observations/ feedback/ comments in the monitoring form. Provides on time Feedback to the agents for the errors identified Complete RCA for all the errors identified. Create Error analysis/RCA Report within the defined timeline. Ensure the QA process adheres to ISO guidelines. Identify the improvement areas for staff and share it with the Assistant Manager Quality Attend all the development and quality trainings that are identified for Quality Analyst/ Lead Quality Analyst Proficiency in MS Office applications such as Excel, PowerPoint, Word etc. Desired Experience and Skills • Graduate / Post Graduate Overall work experience 1 yrs. experience. Preferred experience in General Insurance or service industry in quality domain. Excellent Communication skills - written & verbal Working knowledge of Excel & PowerPoint. Operations people can apply. Preferred candidate profile Okay to Work from office okay with Night shifts Good communication skills Candidates from different experience can also apply. 0-30 days joiners preferred Interested candidates can share the resumes at kajol.singh@wns.com

Roles and Responsibilities 1 - 3 years of experience in chat or voice process, having excellent communication in English Provide excellent communication skills to resolve customer queries efficiently. Work on multiple chats simultaneously, maintaining accuracy and efficiency. Handle international chat and voice processes from various clients. Handling all Voice and Processes in BPOs & Call centers. Communicating with them through various channels, including email. Desired Candidate Profile 1-3 years of experience in an International BPO or similar industry. Excellent verbal and written communication skills in English language. Proficiency in handling international voice and chat processes. Strong problem-solving skills with attention to detail.

Excellent communication skills Experience in International BPO (Preferably in Insurance domain) Work Location - Pune Graduates Freshers/Experience UK Shifts Interested candidates kindly, share your CV on rudrika.sawant@wns.com or call on 8983041815

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Require - Proficiency in Bengali and English Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- Bengali, English Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent Bengali communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 19th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Bhargavi" on top of your resume when you attend the walk-in interview.

Data Privacy Professional, with strong hands-on experience in EU & UK GDPR, POPIA, CCPA and relevant regulations.• Manage and improve data privacy policies, standards, guidelines, and procedures to ensure the ongoing improvement and maintenance of privacy in line with applicable data privacy and protection standards & regulations such as GDPR• Develop, supervise, and improve all data privacy measures and controls that are in place within the company• Establishing appropriate levels of privacy controls, performance monitoring, and audits of the controls• Planning and conducting data privacy related internal audits to assess compliance with the data privacy and protection framework.• Work with an external auditing agency to plan, facilitate and manage external data privacy audits• Train relevant stakeholders on data privacy and protection best practices• Maintain an up-to-date record of all personal data processing activities• Support client-driven privacy audits and due diligence• Conduct third party risk management in the context of data privacy.• Work with the development and support team to support CCPA, GDPR and POPIA compliance-related activities for our web platforms • Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701• Hands-on experience in managing and driving data privacy compliance mainly GDPR, POPIA and CCPA• Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701• Hands-on experience in managing and driving data privacy compliance mainly GDPR, PECR and CCPA

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Require - Proficiency in Urdu and English Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- Urdu, English Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 19th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Bhargavi" on top of your resume when you attend the walk-in interview.

General Manager (VP) Business Finance & FP&A Key Responsibilities: Driving the annual budgeting exercise and ensuring budgetary controls in place through-out the year in close coordination with operations and corporate teams. P&L /Revenue forecasting on monthly basis. Monitoring BU P&L against agreed targets. P&L analysis at vertical, horizontal, location and client level. Analysis of MIS and key operational parameters - including reviews with CXOs. Revenue assurance as per US GAAP and commercials agreed with the customers. Monthly revenue analysis actuals vs pipeline Monthly and quarterly closing as per US GAAP. Compliance of commercial clauses agreed in the customer contracts. Perform analytical reviews of operating P&L to ensure that the revenue and expenses are accurately recorded on monthly basis and exceptions/deviations are timely flagged off. Tracking operating metrics - headcount, seats, SU, attrition etc. Suggest cost saving measures. Work with operations lead to achieve targets. Pricing analysis and strategy to drive with functions- BU Head, Operations, HR, Sales etc. Participating/leading automation needs Adherence to financial policies/ US GAAP and guiding business on policies/ US GAAP Key Skills: Working experience in FP&A processes such as budgeting, forecasting, management reporting, flash reports. Exposure to ERP and visualization tools Strong communication and presentation skills for discussion with the leaders CXO, Business Unit Head, Operation Head etc. Good interpersonal skills. Advance Excel Qualified: CA / MBA Finance / ICWA 12+ years of working experience in BPM/BPO (FP&A/BU finance role) with mandated team management experience and good communication skills. Should have exposure to budgeting and forecasting, P&L closure, reporting, interacting with stakeholders, business growth and margins, revenue planning, P&L forecasting, pricing inputs supporting business, improvement on margins, head count utilization, US GAAP etc. Span of control - 6-8 FTE's Global Support role Shifts : 11-8 PM (However flexibility required, basis need) Location : Mumbai (Vikhroli) / Gurgaon

Role & responsibilities Excellent communication skills Experience in International BPO (Preferably in Insurance domain) Work Location Pune Graduates Freshers/Experience UK / US Shifts (Rotational Shifts) Note : Interested candidates kindly, share your cv on rudrika.sawant@wns.com or 8983041815

All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits. Key responsibilities: Lead large/multiple transitions of clients processes Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same Build close rapport with key internal stakeholders and clients Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their development Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution Customer Experience understand client needs, wants and expectations and manage them effectively Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology Design transition solution for new opportunities (RFI/RFP) Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building) Qualifications and skills: Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must Strong CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc. PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus Supplemental: Maintaining an established work schedule and strong work ethic Very strong analytical, planning, organizational, and time management skills Strong research skills including gathering and analyzing data from multiple sources Effective reporting and documentation skills Ability to maintain discretion and confidentiality Working in a cross-functional team and environment Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges Effectively using organizational and planning skills with attention to detail and follow through Competencies/ Skill set: BFSI Transitions experience is mandate | E2E Transitions Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions At least 10 years of intense customer facing roles Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable Individual Contributor Role Hybrid 3 days a week, however basis need should be flexible with 100% WFO Work Location : Bangalore