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WNS- Transactional quality - Senior Associate

WNS- Transactional quality - Senior Associate

WNS Holdings

1 - 4 years

1 - 4 Lacs

Pune

Posted:22 hours ago| Platform:

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Skills Required

Excellent Communication Skills Quality Check

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Complete Daily Quality checks as per the process requirement and meet the monthly sampling numbers for voice and non-voice processes. Document quality scores, and specific observations/ feedback/ comments in the monitoring form. Provides on time Feedback to the agents for the errors identified Complete RCA for all the errors identified. Create Error analysis/RCA Report within the defined timeline. Ensure the QA process adheres to ISO guidelines. Identify the improvement areas for staff and share it with the Assistant Manager Quality Attend all the development and quality trainings that are identified for Quality Analyst/ Lead Quality Analyst Proficiency in MS Office applications such as Excel, PowerPoint, Word etc. Desired Experience and Skills • Graduate / Post Graduate Overall work experience 1 yrs. experience. Preferred experience in General Insurance or service industry in quality domain. Excellent Communication skills - written & verbal Working knowledge of Excel & PowerPoint. Operations people can apply. Preferred candidate profile Okay to Work from office okay with Night shifts Good communication skills Candidates from different experience can also apply. 0-30 days joiners preferred Interested candidates can share the resumes at kajol.singh@wns.com

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

347 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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WNS- Transactional quality - Senior Associate

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WNS- Transactional quality - Senior Associate

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at WNS Holdings