Roles and Responsibilities 0 - 3 years of experience in chat or voice process, having excellent communication in English Provide excellent communication skills to resolve customer queries efficiently. Work on multiple chats simultaneously, maintaining accuracy and efficiency. Handle international chat and voice processes from various clients. Handling all Voice and Processes in BPOs & Call centers. Communicating with them through various channels, including email. Desired Candidate Profile 0 - 3 years of experience in an International BPO or similar industry. Excellent verbal and written communication skills in English language. Proficiency in handling international voice and chat processes. Strong problem-solving skills with attention to detail.

Minimum 10 yrs of experience in travel domain Travel experience is a must have for this requirement Profile should be from travel/corporate travel domain Should know and worked on GDS Should be ok to work in training as a function New business Transition/Knowledge Acquisition Work with the Training leads to ensure smooth running of training Operations

WNS is hiring for Customer Services Operations for Sr. Group Manager (AVP) - Gurugram location. Mode of working- WFO Job Description The Operations Manager will oversee and develop a team of customer service specialists, optimizing processes and systems to ensure high performance, customer satisfaction, and operational efficiency. Youll work closely with clients, internal teams, and leadership to drive business success. Key Responsibilities • Team Leadership & Development: Lead and motivate a large team to meet performance goals such as service levels, productivity, CSAT, and error rates. Provide coaching and career development opportunities. • Performance Management: Monitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery. • Client Communication & Business Reviews: Communicate proactively with clients, preparing and presenting business reviews and performance updates. • Process Optimization & Scaling: Partner with cross-functional teams to implement scalable processes and systems that support growth. • Support & Escalation Management: Provide support to the team in handling escalated issues and customer inquiries.

Hiring Alert Banking Chat Process at WNS! We are excited to announce new openings for Banking Chat Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Job Role: Banking Chat Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 4 Years Language- English along with Urdu or Bengali Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 16th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Ashina" on top of your resume when you attend the walk-in interview.

Greetings from WNS!! WNS is hiring for General Ledger (Record To Report) at Sr. Associate & Lead Associate level. Eligibility Criteria: Should be okay with NIGHT SHIFTS & rotational shifts Immediate Joiners required BCOM/BAF/MCOM/MBA candidates can apply Relevant experience of 2-6 yrs required with good communication Job Description: To perform GL Accounting & Management Good in Communication Reporting Daily, Monthly and Quarterly Activities which would include preparation of journal entries, bank reconciliations, monthly as well as quarterly management and sec reporting as per defined quality standards. Also own the review responsibility and ensure that all the activities are reviewed before submission to the client Ensure preparation of different types of standard as well as adhoc journal entries received from the customer as per defined quality parameters. Clearance of Suspense Open Items & follow up with various groups for resolution Preparation / Review of Bank Reconciliations Fixed Assets Accounting & Reconciliation Balance Sheet Account Reconciliations & Finalization of accounts Adherence to defined Quality Standards across the processes Ability to get into the detail, acquire business knowledge and drive process improvements Put in controls i.e. Review Mechanism in place and ensure internal review to detect any error Manage his own deliverables vis--vis team deliverables and ensure that all the SLAs are Regards,

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

LocationPune/ Vizag / Nashik Mode of WorkWork from Office Shift TimingsGeneral shifts (no night shifts involved) Week offsSaturday and Sunday fixed off Technical Skills and Proficiency Proficiency in Advance Excel, VBA, Python, RPA, C, JavaScript, HTML, CSS, MS Access, and SQL .Experience in oops Object Oriented Programming, SOLID Principles, and Design Pattern. Experience in tools like Power BI for frontend and backend development. Proficiency in data visualization. Should have Team Management experience. Actively engage in resolving bugs and delivering new features, ensuring high quality technical solutions. Support engineering and product teams in maintaining technical excellence, reliability, and user friendly interfaces. Estimate project efforts, identify risks, and effectively manage project schedules to meet deadlines. Collaborate with developers and stakeholders to understand user requirements, ensuring visually consistent design language across reports and automations. Create BRD and process flows, ensuring that they are both visually appealing and highly functional. Style Guide Development Establish and maintain comprehensive documentation to standardize design elements, ensuring a unified visual identity and user experience across diverse reports. Conduct usability testing on interfaces to gather feedback, identify pain points, and iterate on designs, ultimately contributing to the continuous improvement of the user interface and experience. Collaboration skills with developers. AddonSpecialized UI UX Design Courses or Certifications GEN AI Certification Qualifications Should be Graduate. Effective communication for collaborating with diverse teams, empathy to understand user needs, and the ability to present design concepts. Collaboration, adaptability, and diplomacy are essential for successful interaction with developers, stakeholders, and global teams. Job Location

Title : REF72014V- Deputy Manager - TS, 7+ yrs experience, Sr. End User Computing(EUC) Service Desk Analyst, Mumbai location, immediate joiners Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements. Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PC's, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved. Own, refine, and implement build processes for desktops, laptops, and mobile devices. Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively. Daily user support for all End User Computing including maintenance and support. Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Graduation Job Location

Enabling unit/Support function cost review month on month in comparison to budget and rolling estimate. Yearly Budget , rolling forecast , target setting for EU /support functions. Variance analysis compared to budget and estimate and discussion with EU heads/teams for variances and cost planning. Uploading budget in budget tool. Posting provisional journal entries month on month by taking inputs from EU functions. Weekly , monthly or quarterly HC report for entire organization and analysing and reporting against budget. Travel MIS along with variance reporting for actual vs budget and latest estimate. Finance and Accounts Revenue Recognition Contract Understanding Budgeting Forecast Excel efficiency Qualifications CA Job Location

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience Job Location Location - Airoli,Belapur,Hyderabad,Industrial,Mumbai,Thane

Title : REF64648E - Python developer + Chatbot with 4 - 6 years exp - Pune/Mum/ BNG/ GGN/CHN Assistant Manager - WTS 4 - 6 years of experience as a Python Developer with a strong understanding of Python programming concepts and best practice Bachelors Degree/B.Tech/B.E in Computer Science or a related discipline Design, develop, and maintain robust and scalable Python-based applications, tools, and frameworks that integrate machine learning models and algorithms Demonstrated expertise in developing machine learning solutions, including feature selection, model training, and evaluation Proficiency in data manipulation libraries (e.g., Pandas, NumPy) and machine learning frameworks (e.g., Scikit-learn, TensorFlow, PyTorch, Keras) Experience with web frameworks like Django or Flask Contribute to the architecture and design of data-driven solutions, ensuring they meet both functional and non-functional requirements Experience with databases such as MS-SQL Server, PostgreSQL or MySQL. Solid knowledge of OLTP and OLAP concepts Experience with CI/CD tooling (at least Git and Jenkins) Experience with the Agile/Scrum/Kanban way of working Self-motivated and hard-working Knowledge of performance testing frameworks including Mocha and Jest. Knowledge of RESTful APIs. Understanding of AWS and Azure Cloud services Experience with chatbot and NLU / NLP based application is required Qualifications Bachelors Degree/B.Tech/B.E in Computer Science or a related discipline Job Location

The role of Sr. Analytics Consultant / Lead exists within the Analytics offshore and onshore teams to develop innovative Analytics solutions using Data Visualization / BI solutions, Gen AI / ML, Data Analytics and Data Science, that will generate tangible value for business stakeholders and customers. The role has a focus on using sophisticated data analysis and modelling techniques, alongside cognitive computing and artificial intelligence, with business acumen to discover insights that will guide business decisions and uncover business opportunities. Key AccountabilitiesManaging large Advanced Analytics teams owning client delivery and team growth accountabilities using consulting mind set. Consulting, transformation, building proposal & competencyExperience within Insurance services industry essential. Confident in leading large scale data projects, working in product teams.Highly experience in solving business problem and Data Lead Tech solutions. Managing diverse cross functional teams with a strong commercial mindset Interpret big data to identify and analyse emerging trends and produce appropriate business insights which monitors the performance of the Portfolios and to continuously drive an improvement in business results.Develop advance business performance & Data Analytics Tools to assist the Senior Specialists, Portfolio Managers, business stakeholders (including but not limited to Portfolio, Customer & Marketing functions) & wider Commercial team members to make required data-based recommendations, implement and monitor them accurately.Develop statistical models to predict business performance and customer behaviour. Research customer behaviours and attitudes leading to in depth knowledge and understanding of differences in customer level profitability.Promote innovation through improving current processes and developing new analytical methods and factors. Identify, investigate and introduce additional rating factors with the objective of improving product risk and location selection to maximise profit.Provide consulting advice and solution to solve the Business clients hardest pain points and realise biggest business opportunities through advanced use of data and algorithms. Can work on projects across functions based on needs of the business.Actively add value by lifting the Business capability of process automation.Build, enhance and maintain quality relationships with all internal and external customers. Adopt a customer focus in the delivery of internal/external services. Build positive stakeholder relationships to foster a productive environment and open communication channels.Bring new Data Science thinking to the group by staying on top of latest developments, industry meet-ups etc.Expert level knowledge of ,Gen AI/ML Python, BI and Visualization, transformation and business consulting building technical proposalKnowledge of statistical concepts Expert levelTypically, this role would have 12 years plus of relevant experience (in a Data Science or Advanced Analytical consulting field of work). At least 10 years of leadership experience necessary.Experience within Insurance services industry essential. Confident in leading large scale data projects, working in product teams.Highly experience in solving business problem and Data Lead Tech solutions. Managing diverse cross functional teams with a strong commercial mindset Qualifications Superior results in Bachelor Degree in highly technical subject area (statistics, actuarial, engineering, maths, programming etc). Post graduate degree in relevant statistical or data science related area (or equivalent & demonstrable online study). Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)MandatoryProven ability to engage in a team to achieve individual, team and divisional goals. Consulting, transformation, building proposal & competencyLead and manage largescale teams from people, project management and client management perspective Solid programming experience in Tableau, R, SQL and Python (AI/ML.Experience with AWS or other cloud service.Familiar with data lake platforms (e.g. Snowflake and Databricks)Demonstrated understanding of advanced machine learning algorithms including some exposure to NLP and Image Processing.Expert level understanding of statistical conceptsPlanning and organization Advanced levelDelegation, project management, delivery and productionizing analytical services Advanced High degree of specialist expertise within one or more data science capabilities eg. unstructured data analysis, cognitive/AI solutions (incl. use of API platforms such as IBM Watson, MS Azure, AWS etc), Hadoop/Spark based ecosystems etc.Familiarity with Gen AI conceptsHighly ValuedGood understanding of the Insurance products, industry, market environment, customer segment and key business drivers.Strong knowledge of finance, Budgeting/Forecasting of key business drivers, with the ability to interpret and analyse reports relevant to area of responsibility.Additional Creativity and Innovation - A curious mind that does not accept the status quo. Design thinking experience highly valued. Communication Skills Superior communication skills to be able to co-design solutions with customers. Emotional intelligence and the ability to communicate complex ideas to a range of internal stakeholders. Consulting skills highly valued. Business Focus - Advanced analytical skills will need to be practiced with a significant business focus to ensure practical solutions that deliver tangible value. Strategic Focus - Critically evaluate both company and key business customers' strategy. Also keeping abreast of best practice advanced analytics strategies. Change management capability - ability to recognise, understand and support need for change and anticipated impact on both the team and self. Adaptable and responsive to a continuously changing environment.Customer service - proven commitment to delivering a quality differentiated experience.Time management skills prioritisation of work without supervision.Project management - Ability to plan, organize, implement, monitor, and control projects, ensuring efficient utilisation of technical and business resources, to achieve project objectives.Partnering - Ability to deliver solutions utilising both onshore and offshore resources. Job Location

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- English along with Urdu , English along with Bengali Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 18th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Ashina" on top of your resume when you attend the walk-in interview.

Looking for smart, creative and open-minded B2B marketing leaders who can strategize, execute and manage integrated marketing campaigns that deliver tangible business results. The selected candidate will be part of the global marketing team specializing across a genre of functions, including outreach, campaign & event management, digital marketing, branding, messaging & positioning, strategic research and employee communications. As a core member of the tower within marketing, (s)he will play a Business Marketing role for the vertical or horizontal business unit. The key responsibilities will be as follows: Develop the annual business marketing plan and ensure meticulous execution of the same. Strategize, conceptualize, execute and manage integrated marketing and communications campaigns for the SBU / HBU. Work in partnership with the sales, solutions, content and design teams in developing cutting edge thought leadership (whitepapers, articles and blogs) and sales collaterals (brochures, flyers and cases studies) in a variety of engaging formats (videos, infographics and audio). Drive impact at flagship industry events, hosted roundtables and webcasts. Collaborate with functional teams within marketing to drive outreach across channels digital, social and tele-calling amongst others. Improve brand visibility for the business unit through relationships with industry analysts, advisors, industry associations and the media. Track and report metrics on leads, opportunities and closed business on a regular basis. About Skills & Competencies: A management graduate with a masters in marketing. Minimum 18-25 years of experience in B2B marketing preferably with a BPO, ITO or KPO firm. Experience in driving integrated marketing campaigns across global markets (US, UK and APAC). A dual-minded approachHighly creative and can innovate on the fly but also process-driven, thinks scale, and relies on data to make decisions. Location: Mumbai/Pune/Gurgaon/Bangalore Qualifications A management graduate with a masters in marketing. Job Location

Title : REF72864X - Sharepoint Admin (3 to 5 years) - Mumbai - Assistant Manager TS Manage the overall health, performance, and availability of the SharePoint environment, ensuring optimal uptime and user experience. Configure and maintain SharePoint sites, lists, libraries, and other components to support business processes and collaboration needs. Customize and configure SharePoint sites, workflows, forms, and applications based on business requirements, using out-of-the-box features and SharePoint Designer.. Implement and manage user access controls, permissions, and security settings to ensure data integrity and compliance with Corporate Travel Managements policies. Monitor and audit SharePoint access to identify and mitigate security risks. Plan and execute SharePoint upgrades, patches, and migrations, ensuring minimal disruption and adherence to best practices. Monitor system performance, diagnose and resolve issues, and implement optimization strategies to enhance SharePoint performance and scalability. Maintain detailed documentation of SharePoint configurations, changes, and procedures. Generate regular reports on usage, performance, and adoption of SharePoint services. Qualifications Bachelor' Degree Additional Information 24X7 rotational shifts Work from office No cell phone policy Leaves as per client calendar Location - Mumbai (Vikhroli). However, we will be shifting to Thane in few months. Job Location

Minimum of 8 years of experience in a management roleProven track record of successful leadership and team managementAbility to develop and implement strategic plansExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesExperience in budget management and financial analysisKnowledge of Motor Claims industry trends and best practicesBachelors degree in business administration or a related fieldMasters degree in business administration or a related field preferredProfessional certifications such as CII, PMP, Six Sigma, or CFA are a plusStrong leadership and management skillsExcellent analytical and critical thinking abilitiesAbility to work well under pressure and meet deadlines Qualifications Graduate with Motor Claims certification preferable Job Location

Title : REF71878I_2025158235 || Group Manager - EAG || Success factor Payroll/SAP ECP/SAP Payroll - 5 plus years Candidate must have minimum 5 years of hands-on experience on Success factor Payroll with actual configuration and support. Should have knowledge of India payroll domain with SAP certification on ECP. Qualifications Graduate Job Location

Title : Lead Associate - Process Training - GGN - (Travel - GDS/ Airlines/ Amadeus/Saber)REF69227D_2025150319 Travel experience and experience of GDS is a Must. To Conduct NHT for travel process. To get the refreshers and floor briefings conducted as and when required To evaluate and provide feedback to the training manager on amendments to the training material Managing end to end NHT and OJT for the process Expert in feedback and coaching Excellent in communication Eye for detail Prepare and send basic Training reports Qualifications Graduate with travel experience and GDS experience is a must Job Location

Title : REF72766N-Senior Program Analyst - EIT, 3 to 5 yrs experience, Network Engineer, Mumbai location, immediate joiners Sr.Prgm Analyst- Good Communication Skills- Knowledge and use of Network Management Tools and integration experience with other Tools.- Should be able to understand the network setup to troubleshoot the issues- Able to log Case with Provider and OEM and follow-up till closer - updating and closing the Servicedesk ticket which is getting assigned.- should be able to basic troubleshooting on Router ,Switches and Firewall- Acknowledge the email which are send to network id - Raising the CR or ECR- Changing the VLan as per the Ticket/email- Responding to Solarwind on the alert. Qualifications Graduate Job Location

Title : REF72765K- Assistant Manager - WTS, MS Dynamic 365 CRM L2 support, 4+ yrs experience, Mumbai location, Immediate joiners Responsibility L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service Serve as a point of escalation for unresolved issues from the first-level support team. Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points. Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles. Share expertise and best practices with the support team to improve overall competency and efficiency. Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution. Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives Ensure that all changes adhere to established change management processes and compliance requirements Provide ongoing support and guidance to users on complex system configurations and customizationsExp3-5 Years Expectations Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration. Proficient in troubleshooting complex technical issues and performance optimization Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively. Comfortable interacting with users, stakeholders, and technical teams at all levels Collaborative mindset with the ability to work effectively in a team-oriented environment Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities, technologies, and business requirements. Willingness to continuously learn and acquire new skills Strong customer service orientation with a commitment to delivering exceptional support and exceeding user expectations. Empathetic approach to understanding user needs and providing personalized assistanceTool/Application/SoftwareMs Dynamic CRM. Knowledge in JIRA and Fresh Sevice. Qualifications Graduate in Computer Science, Information Technology, or a related field with 2-to-3-year Experience of functional knowledge in Microsoft DynamicsCRM or any other CRM. ITIL Knowledge. Job Location