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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 5 Lacs

Gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

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3.0 - 5.0 years

4 - 6 Lacs

Chennai

Work from Office

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

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0.0 years

2 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

Apply in Top Bpo & Captive Units of Gurugram & Noida and get 19-30k inhand plus incentives upto 40k per months Client 1. US Automobile Customer Service - Graduate/ Undergraduate freshers with excellent communication skills - Salary - Freshers 30k plus lucrative incentives (Highest salary right now for freshers) - 5 days working, US Shifts, both side cabs, Location - Gurgaon - 3 rounds of interview Client 2. Global Accommodation Voice - PROCESS: Customer Service Blended Process (Calls, emails, chats) - Only Grad freshers (no ug or dropout), with excellent communication skills - SALARY: Freshers 27k, plus incentives upto 15k per month (One of the highest salary right now for freshers) - BOTH SIDE CABS, Meal, $300 travel voucher per year, 24/7 Shifts, LOCATION: Gurgaon - 3 rounds of interview Client 3. US Voice customer service and upselling process (Pilot Process) - Only Grad freshers (no ug or dropout), with good communication skills - Fresher 24k plus incentives upto $500 per month (Earning potential 50-80k per month) (Only campaign to offer this much of incentives to freshers) - 5 days working, US shifts, both side cabs, meals, Location - Gurgaon - 3 rounds of interview Client 4. UK Insurance Customer Service - Only Grad freshers (no ug or dropout), with excellent communication skills - Salary - Freshers 24k plus lucrative incentives - 5 days working, UK Shifts, One side cabs, Location - Gurgaon - 3 rounds of interview Client 5. US Ecommerce Customer Service - Only Grad freshers (no ug or dropout), with good communication skills - Salary - Freshers 24k plus lucrative incentives - 5 days working, US Shifts, both side cabs, Location - Noida - 3 rounds of interview Client 6. Human Resource Operations (Hro) US Voice - Only Grad freshers (no ug or dropout), Result awaited with good communication skills - Salary - Freshers 19-22k plus lucrative incentives - 5 days working, US Shifts, both side cabs, Location - Gurgaon - 3 rounds of interview CLIENT 7: Leading ED Tech - Process: Educational Councilor Sales - Only Grad freshers (no ug or dropout), with good communication skills - Salary - Freshers 19k, plus unlimited incentives, 30k-1.5 Lakhs per month - 6 days working, Day shifts, no cabs, Location - Mayapuri/Noida - 2 Rounds of interview If you are a fresher or experienced and excellent in communication skills, we have a job for you in major brands of Gurugram, Noida IF INTERESTED CALL ON - Rahul 9319920547 Sanya 9871086417 Sunny 9971259325 If your call is not answered please share your cv on WhatsApp on the dialed number and we will call you between 10am-7pm, Mon to Sat

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0.0 - 1.0 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Graduate Or Result Awaited Freshers -21.4k Experienced -26k Both Side Cabs Gurgaon Location Weekend Off , 5 Days Working Decent Incentives DONOT CONTACT FOR NON VOICE AND BACKEND PROFILES HR Yashika Malhotra Contact 9821338393

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0.0 - 3.0 years

2 - 3 Lacs

Kolkata

Work from Office

Wipro hiring for Insurance Back-office profile in Kolkata location. We are hiring Any Graduate fresher OR Experienced. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* Gradutaion is Must The candidate must have good verbal communication skills. The candidate must be staying or ready to relocate to Kolkata. As it is WORK FROM OFFICE. Roles and Responsibilities Candidate will take care of Insurance claims of International customers. Desired Candidate Profile Any Grad fresher- 2.50 Lakhs Experienced- 3 Lakh + Inc.+ Cabs Other Benefits Fixed Shift time- 1:30 PM to 11 PM Complete Back-office Profile Cabs in odd hours only If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact: Ravinder Singh Rawat - 7048959407

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1.0 - 5.0 years

3 - 5 Lacs

Pune

Work from Office

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended / Chat Process in Pune Location JOB DESCRIPTION Biggest MNC in India-- PUNE Need Excellent English Communication Need Immediate Joiners International Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.9 LPA MINIMUM 6 MONTHS OF EXPERIENCE NEEDED 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS International Non -Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.8 LPA MINIMUM 6 MONTHS OF EXPERIENCE NEEDED 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS Other Location in Pune that is Yerwada is available For International Customer Service Salary Upto 5 Lpa Need Min 6 months Exp in International Process. ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Vanshika- 9628373762 Areesha- 9628373763 Divya 9821182650 Reba-9628373764 Thanks & Regards, Vanshika HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES

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0.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for / Customer service / Collcetions / Sales (Only Voice) Location : Gurugram/Noida Graduation not Required Salary Upto : 5LPA Performance linked incentives available Rotaitional shifts & offs Both side transport Contact : Abhay 8448748429 Required Candidate profile Excellent communication skills req Applicant should have1 year of International BPO experience in voice NOTE : WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES

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0.0 - 3.0 years

3 - 3 Lacs

Noida, Gurugram

Work from Office

Role & responsibilities Wipro Hiring for HRO profile in Gurugram and Noida location. Wherein Graduate Fresher and Experienced can apply. Preferred candidate profile Grad Fresher and Exp. Final Year Result Awaited can also apply Need Good Communication-skills Perks and Benefits- Salary- 22k to 27k+ 8 to10k Incentives Both side cabs Sat and Sun Fixed Offs Opportunity to make career in HR Domain Contact- Yash- 99991 83867

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Greetings from KVC CONSULTANTS LTD. We are hiring for International Voice Process in International MNC's in Gurgaon Eligibility : - UG/Graduates both can apply. Minimum Experience of 1 year in International Voice required. SALARY:- Upto 4 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' Hr' Ayushi- 86022 79217 Khushi- - 80851 24583 **NO PLACEMENT CHARGES** Warm Regards, Riya HR TEAM KVC CONSULTANTS LTD.

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1.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Greetings from KVC CONSULTANTS LTD. We are hiring for International Voice Process in International MNC's in Gurgaon Eligibility : - UG/Graduates both can apply. Minimum Experience of 1 year in International Voice required. SALARY:- Upto 5.50 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' Hr' Riya: 9628373761 *Simran : 9821182647 *Mehvish : 9628373766 **NO PLACEMENT CHARGES** Warm Regards, Riya HR TEAM KVC CONSULTANTS LTD.

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0.0 - 3.0 years

2 - 6 Lacs

Navi Mumbai, Maharashtra, India

On-site

Job Opening: BPO Customer Support (Graduate Fresher) Location: Malad, Mumbai Shift: Night Shift (US/International Process) Salary: ?24,000 per month Immediate Joiners Preferred Job Description: We are actively hiring graduate freshers for an international BPO voice process role. Candidates should be comfortable working in night shifts and looking to build a career in the customer service domain. Key Responsibilities: Handle inbound and outbound customer calls (international clients). Resolve customer issues effectively and professionally. Maintain customer satisfaction by providing prompt and accurate solutions. Document customer interactions in CRM systems. Adhere to company policies, processes, and quality standards. Requirements: Education: Graduate in any stream (freshers welcome) Excellent English communication skills (verbal and written) Willing to work in night shifts Basic computer knowledge Immediate joiners preferred Should be based in or willing to relocate to Malad, Mumbai Job Details: Job Type: Full-time (On-site) Process: Voice (International BPO) Shift: Night shift (US timing) Location: Malad West, Mumbai Week Off: 2 rotational offs Benefits: Fixed monthly salary: ?24,000 Performance-based incentives Paid training provided Night shift allowance Growth opportunities within the organization To Apply: Send your updated resume to [Your Email ID] Or WhatsApp your details to [Your Contact Number]

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0.0 - 5.0 years

1 - 3 Lacs

Kolkata

Work from Office

MEGA Walk-In Drive Alert in Kolkata! Join us for a walk-in drive from 2nd June - 07th June for an International Non Voice Process (Customer Support) at HBR Job Role: Process Associate International Non Voice Process Inland Salary - 20K -26K + Bonus & Incentive For More Details you can connect with our recruitment team @9147047911 @6296317938 @9007152957 (Call, WhatsApp) Escalation : 9674757948 (WhatsApp Only) Shift: Evening Night shift & Rotational Shift On-Site (WFO) Notice Period: Immediate joiners only Education: Graduation/ Under graduation / Post Graduation Candidate should have Excellent Communication Skills Experience: Freshers Please be aware that current full-time students are not eligible for this opportunity. Remember to bring all necessary documents, your updated resume, and Original Aadhar Card. Don't miss this chance to join our team! Location: HBR DN2, Signet Tower Unit 804 College More Sector V Kolkata 700091

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

Work from Office

HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: JOY 7996004799 (Please send us a message on WhatsApp in case the numbers are busy). Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, JOY 7996004799

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

Work from Office

HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: Maria 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, Maria 9986584828

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4.0 - 8.0 years

9 - 15 Lacs

Hyderabad, Pune, Bengaluru

Work from Office

Hi, We are hiring for the ITES Company for the Clinical SAS + SQL Programmer Profile. Job Description: Minimum 4 years of experience in any CDMS application. To perform a wide range of Clinical Data Management activities resulting in high quality database within stipulated timelines. To provide expertise in programming concepts to the Data Management team Must be able to develop the connection with the stake holders by pro-actively communicating over the calls and handling the queries by resolving them on the spot or later depending on the nature of the problem. Must be able to contribute the solutions to the DMs or Medical scientist for their New requirements either programmatically or convincing them with the technical limitations, if any, along with providing alternative solution. Must have capability to develop new Macros in SAS or modify any SAS Macros that are used globally throughout studies as a part of automation. Preferred Skills: Excellent interpersonal and communication skills Capability to lead by motivation and exle. Strong knowledge in SAS macros is required. General knowledge of Clinical Trials and Pharmaceutical Industry Oracle/PL SQL, CDMS like SAS, Inform etc Key Skills: a) Minimum 4 years of experience in any Clinical Data Management application. b) Should have Oracle/PL SQL, CDMS like SAS, Inform etc c) Any Medical Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune ) Type : Job Code # 483 b) To Apply for above Job Role ( Bangalore ) Type : Job Code # 484 b) To Apply for above Job Role ( Hyderabad ) Type : Job Code # 485

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7.0 - 12.0 years

9 - 15 Lacs

Pune, Mumbai (All Areas)

Work from Office

Hi We are Hiring For Leading ITES Company for the position of PV Aggregate Reporting Role Job Description To perform all pre-DLP activities and planning for all assigned reports as per client instructions and timelines including the conducting of strategy meeting, kick-off meetings and other ad hoc report related meetings. Performs activities related to the preparation, writing and review of safety portions of Periodic To perform compilation of all global and country specific periodic aggregate safety reports assigned by the supervisor. To perform peer review of the assigned periodic safety report and complete the corresponding QC checklists within the assigned timeline. To track and drive the progress of safety periodic reports as per the client defined timelines. To ensure compliance to SOPs (client e-manuals and training modules) and other process related documentation Aggregate Safety Reports (PBRER, DSUR etc.) Eligibility: Minimum 2 - 3 years of medical writing work experience including 1 to 2 years of experience in periodic aggregate safety report writing (i.e. PBRER, PSUR, DSUR etc.) Working knowledge of MS Office applications Flexibility to work as per business requirements. Understands and interprets data/information and its practical application. Knowledge of industry and business principles related to biopharmaceutical products and combination products. Good interpersonal, verbal, and written communication skills To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 54 b) To Apply for above Job Role ( Pune ) Type : Job Code # 55

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5.0 - 10.0 years

15 - 20 Lacs

Bangalore Rural, Mumbai (All Areas)

Work from Office

Hi, We are hiring for Leading ITES Company for Lead Data Manager Profile. Job Description Perform day to day Clinical Data Management activities. Work and coordinate with the team to perform data management activities and deliver an error free quality database in accordance with the data management plan and regulator standards. Read and understand the study protocol and the timelines. Perform test data entry in TEST environment, data listing review, data reconciliation and query management tasks. Escalate/Action discrepancy in the clinical data as appropriate. Perform external checks to handle manual discrepancies and action the same. Ensure an error free, quality data with no open queries. Escalate any discrepancy in the clinical data to the study lead as appropriate. Timely completion of trainings Any other tasks deemed appropriate To perform medical data collection and analysis of Prostate Cancer Data using databases like HIS/ EMR (Electronic Medical Record) and Cases Rave, CDM (startup, close out, conduct) Client interaction and meetings. Bringing up new ideas and executing new plans to cope with the back-log. Training to new team members as and when required. Key Skills: a) Minimum 3 years of Experience in leading clinical studies/ Clinical Data Management b) Hands on experience of Study Conduct and Close Out is must c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 95 b) To Apply for above Job Role ( Bangalore ) Type : Job Code # 98

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1.0 - 5.0 years

3 - 5 Lacs

Pune, Bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs -- INTERNATIONAL VOICE PROCESS NOTE:- NEED IMMEDIATE JOINERS ONLY, NO NOTICE PERIOD CONSIDERABLE NEED EXCELLENT ENGLISH COMMUNICATION FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description: 5 days working 2 days off Rotational shifts Cab facility Any graduates with regular degree Salary Structure: Rs. 4.5lpa ---Freshers Rs. 5.75lpa-- 1+ years of experience Location: Pune (Hinjewadi) Bangalore (electronic city) ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Areesha- 9628373763 Divya -- 9821182650 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, AREESHA HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES

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3.0 - 7.0 years

15 - 20 Lacs

Nagpur, Pune

Work from Office

Hi, We are hiring for Leading ITES Company for Lead Data Manager Profile. Job Description Perform day to day Clinical Data Management activities. Work and coordinate with the team to perform data management activities and deliver an error free quality database in accordance with the data management plan and regulator standards. Read and understand the study protocol and the timelines. Perform test data entry in TEST environment, data listing review, data reconciliation and query management tasks. Escalate/Action discrepancy in the clinical data as appropriate. Perform external checks to handle manual discrepancies and action the same. Ensure an error free, quality data with no open queries. Escalate any discrepancy in the clinical data to the study lead as appropriate. Timely completion of trainings Any other tasks deemed appropriate To perform medical data collection and analysis of Prostate Cancer Data using databases like HIS/ EMR (Electronic Medical Record) and Cases Rave, CDM (startup, close out, conduct) Client interaction and meetings. Bringing up new ideas and executing new plans to cope with the back-log. Training to new team members as and when required. Key Skills: a) Minimum 3 years of Experience in leading clinical studies/ Clinical Data Management b) Hands on experience of Study Conduct and Close Out is must c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune ) Type : Job Code # 96 b) To Apply for above Job Role ( Nagpur ) Type : Job Code # 97

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2.0 - 5.0 years

15 - 20 Lacs

Nagpur, Bengaluru

Work from Office

Hi, We are hiring for ITES Company for SDTM Programmer Role. Job description: Minimum 2 years of experience for Senior Statistical programming is a mandate. • Having strong understanding of SAS Base/Macros/GTL and experience of SDTM/ADAM/TLFs creation as per CDISC standards. • Associate should be able to manage communication with customers, track and ensure quality on-time deliverables • Implementation of process improvements for enhanced quality and efficiency gains, institute robust processes to ensure consistent outcomes with quicker turn-around time. • Experience in SDTM, ADAM & TLF • Experience in EDC & VEEVA • Expertise in Base and Advance SAS programming. • Expertise in developing macros and developing generalized programs. • Development of the complex SAS macros that can be utilized across TAs in multiple studies, review of the developed SAS programs. • Expertise in SQL, SAS Macros, Functions, SAS GTL, SAS, and other advanced SAS components. • Mentor and supervise developers to build generic standard macros, generic listings or other ad-hoc requests in accordance with business requirements Key Skills: a) Minimum 2 years of Experience in SDTM, ADAM & TLF is must b) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore ) Type : Job Code # 91 b) To Apply for above Job Role ( Nagpur ) Type : Job Code # 92

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3.0 - 8.0 years

15 - 20 Lacs

Nagpur, Pune, Bengaluru

Work from Office

Hi, We are hiring for ITES Company for SAS + CDB Programmer Role. Job description: Programming, specifically J Review, SQL, R and GitHub. Good to have Python. • Create data cleaning reporting solutions study status metric, and monitoring reports and visualizations required per standard and study specific data review plans. • Develop library of reusable checks working closely with data engineers and config specialists. • Collaborate with cross functional teams in creating business rules and automated check library across TAU. • Serves as a technical resource for creating data analytics to help with data validation and cleaning. • Provide programming expertise for data cleaning to efficiently ensure high quality data. • Ensure accurate delivery by creating macros for Standard listings for the department based on specifications. • Develop programs that generate CRF and Query metrics, including ad-hoc Sponsor and internal programming requests. • Ability to set up and configure analytics for coding reports, safety review and any risk-based monitoring activities. • Operational experience in pharmaceutical drug development with significant direct exposure to clinical development and data operations required for the reporting of clinical trial data (e.g. data review, regulatory submissions, safety updates, etc.) • Understanding of regulatory requirements and relevant data standards; CDISC knowledge and experience are preferable • Technical skills and experience using relational databases (e.g. MS SQL Server, Redshift, or Oracle), • EDC build and/or clinical data management experience preferred • Experience in AWS preferred • Experience setting up automated validation is preferred • Knowledge of Data base and creating interactive Dashboards are preferred • Proficiency in the use of Microsoft Office Suite of tools (Outlook, Word, Excel, etc.) Key Skills: a) Minimum 3 years of Experience in SAS CDB Programmers with R programming. b) Good to have Python knowledge c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune ) Type : Job Code # 84 b) To Apply for above Job Role ( Nagpur ) Type : Job Code # 85 c) To Apply for above Job Role ( Bangalore ) Type : Job Code # 86

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5.0 - 10.0 years

10 - 15 Lacs

Pune, Mumbai (All Areas)

Work from Office

Hi We are hiring for Leading ITES Company for PV Aggregate Reporting Profile. Skills a) Minimum 2 years of experience in Periodic/Scientific Aggregate Safety Report writing b) Experience is documents i.e., PBRER,PSUR,DSUR, ICH Guidelines Job Responsibility Minimum 2 years of experience in Periodic/Scientific Aggregate Safety Report writing (i.e. PBRER, PSUR, DSUR etc.) To perform all pre-DLP activities and planning for all assigned reports as per client instructions and timelines including the conducting of strategy meeting, kick-off meetings and other ad hoc report related meetings. Performs activities related to the preparation, writing and review of safety portions of Periodic To perform compilation of all global and country specific periodic aggregate safety reports assigned by the supervisor. To perform peer review of the assigned periodic safety report and complete the corresponding QC checklists within the assigned timeline. To track and drive the progress of safety periodic reports as per the client defined timelines. To ensure compliance to SOPs (client e-manuals and training modules) and other process related documentation Aggregate Safety Reports (PBRER, DSUR etc.) Eligibility: Minimum 2 years of medical writing work experience including 1 years of experience in periodic aggregate safety report writing (i.e. PBRER, PSUR, DSUR etc.) Working knowledge of MS Office applications Flexibility to work as per business requirements. Understands and interprets data/information and its practical application. Knowledge of industry and business principles related to biopharmaceutical products and combination products. Good interpersonal, verbal, and written communication skills Qualifications Health Care Professional OR Masters/bachelors degree in Life Sciences/Physician To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 54 b) To Apply for above Job Role ( Pune ) Type : Job Code # 55

Posted 1 month ago

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6.0 - 11.0 years

10 - 15 Lacs

Pune, Mumbai (All Areas)

Work from Office

We are Hiring For Leading ITES Company for the position of PV Aggregate Reporting Role Job Descriptions To perform all pre-DLP activities and planning for all assigned reports as per client instructions and timelines including the conducting of strategy meeting, kick-off meetings and other ad hoc report related meetings. Performs activities related to the preparation, writing and review of safety portions of Periodic To perform compilation of all global and country specific periodic aggregate safety reports assigned by the supervisor. To perform peer review of the assigned periodic safety report and complete the corresponding QC checklists within the assigned timeline. To track and drive the progress of safety periodic reports as per the client defined timelines. To ensure compliance to SOPs (client e-manuals and training modules) and other process related documentation Aggregate Safety Reports (PBRER, DSUR etc.) Eligibility: Minimum 2 - 3 years of medical writing work experience including 1 to 2 years of experience in periodic aggregate safety report writing (i.e. PBRER, PSUR, DSUR etc.) Working knowledge of MS Office applications Flexibility to work as per business requirements. Understands and interprets data/information and its practical application. Knowledge of industry and business principles related to biopharmaceutical products and combination products. Good interpersonal, verbal, and written communication skills To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 54 b) To Apply for above Job Role ( Pune ) Type : Job Code # 55

Posted 1 month ago

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