Wipro hiring For Airline Voice Process

PRINCIPAL RESPONSIBILITIES:

• Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

• Excellent communication skills.
• Comprehension - Ability to clearly understand the problem statement
• Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
• Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

• Desired Skills: -

• Self-Discipline
• Learning and decision making
• Patience and action oriented

• Technical skills: -

• Basic Working knowledge of Computer &
• Knowledge of desktop computer system

CANDIDATE SPECIFICATION

• Must have

• Graduate / Undergraduate can apply

  (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

• Comprehension skills to understand & communicate with all customers effectively.

• Telephone etiquettes.

• Good to have

• Worked in Airlines Industry/ (reservation & ticketing)

• IATA certified/Trained on foundation/consultant course (Airlines business)

• Work on track & trace ( for logistic business)

• Experience of 1-4 years desirable.

• Experience in international call center will be an advantage.

• Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.

• Experience of Air travel would be desired.

• Knowledge of Western culture would be an added advantage. (USA/UK culture)

• Donts

• Poor grammar and Windows Skills

• Issues with comprehending & communicating effectively with the customer.

• Not Eligible - MBA, BTech, BCA, BSc IT & CS, BE., MTech, MCA, CA

-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.

-IATA certification or Experience in airline ticketing would be an added advantage.

-Job location: Airoli Mindspace

-WFO

-Immediate joiners preferred.