Roles and ResponsibilitiesHandle inbound customer calls with empathy and professionalism, addressing their needs promptly.Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.Utilize problem-solving skills to troubleshoot issues efficiently and effectively.Maintain accurate records of customer interactions using CRM software.Collaborate with team members to achieve sales targets and improve overall performance.Process -Dream 11Interested candidates can connect via call or What's appHR Bhawna -8485957000

#URGENT HIRING FOR CUSTOMER SUPPORT EXECUTIVEFor More Information Interested Candidate Can Apply Via Call Or WhatsApp [9990571711]JOB DETAILS :Profile - Customer SupportLocation - Noida Sec 60Salary upto 25k ctcGraduate and Undergraduate Candidates with 6 Month of experience in related BPO both can apply Male and Female Both can apply.Rotational shift for males & For Female it would be day rotational only .Good Communication in English & Hindi both written and oral required. Roles and Responsibilities: Handling customer issues, complaints, and concerns. This includes identifying customer needs, providing solutions, and following up to ensure the issue is resolved. Customer relationships: Building and maintaining positive relationships with customers, stakeholders, and partners. Monitoring the customer service process, and ensuring customer satisfaction. Creating and designing customer service procedures and policies.

Work Mode- Work from OfficePosition - Customer Success AssociateSkillset- Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errorsQualification- Graduate from any fieldInterview mode- HR Round; Versant 5 or 6 Certified; Written Assessment; Ops Round; Client RoundExperience- Fresher and Experienced both can be picked (customer Support International exp.)Location- Gurugram Sector-18Salary- 22k CTC - 28k CTCShift- 24x7 Rotational Shift. / Rotational for males; 5 Days working Job Responsibilities and Tasks:Respond promptly to customer inquiries via phone, email, and live chat.Deliver accurate information about products, services, and company policies.Resolve customer concerns and escalate issues to appropriate departments when necessary.Record customer interactions and feedback in our CRM system for tracking and analysis.Assist with troubleshooting common issues and follow up to ensure resolution.Identify customer needs and provide proactive solutions to improve their experience.Collaborate with team members to share insights and develop better processes.