Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require technical assistance. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Interested candidates can connect via call or msg 9675018900

Customer service profile Blended process (Chat and OB both) Work from office 6 days working with rotational week off 28k ctc for freshers and 32k ctc for chat experienced Travel allowances for Night shift Versant 5 communication quality ( Good comprehension skills and vocabulary skills) - no versant test required General shift for girls 24*7 shifts for Boys Educational qualification:- Both Undergraduate and graduate can apply Profile- Customer Support ( International ) salary : 40k CTC 6 Days working, no cab facility, no travel allowance Graduate /Undergraduate both are welcome 1 Year of BPO Experience V Job Consultancy Rupali 7011686044

#Immediate joiner Interested candidates can contact via call or WhatsApp HR Soni ( 99905717111 ) Profile Customer Support and Inside Sales Domestic and International both Location Sector 18, Gurugram Salary 17k and 31k inhand Qualification - Graduate Communication in English & Hindi both Rotational Shift for male and Day Shift for Girls Fresher For inside sales and for customer service 6 months of experience mandatory (Experience should be on document) Interview Mode- Face to Face There will be 3 rounds of interview..HR/ops and Client round Roles and Responsibilities: Handling customer issues, complaints, and concerns. This includes identifying customer needs, providing solutions, and following up to ensure the issue is resolved. Customer relationships: Building and maintaining positive relationships with customers, stakeholders, and partners. Monitoring the customer service process, and ensuring customer satisfaction. Creating and designing customer service procedures and policies.

#Immediate Joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Profile Customer Support International Process (Voice) Location Sector 18, Gurugram Salary upto 30k ctc Qualification - Graduate Communication in English & Hindi both Rotational Shift for male and Day Shift for Girls Company will not provide cab facility & any kind of travell allowence Minimum 1 Year of Experience required in International Voice Process (It should be on document) Interview Mode- Face to Face There will be 3 rounds of interview..HR/ops and Client round Roles and Responsibilities: Handling customer issues, complaints, and concerns. This includes identifying customer needs, providing solutions, and following up to ensure the issue is resolved. Customer relationships: Building and maintaining positive relationships with customers, stakeholders, and partners. Monitoring the customer service process, and ensuring customer satisfaction. Creating and designing customer service procedures and policies.

#Immediate Joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Profile Customer Support Process SBI Location Sector 18, Gurugram Domestic Process (Voice) Salary upto18k Qualification Graduate B.Tech candidates won't be considered Candidates with 6 Months of BPO EXPERIENCE are needed They should have all experience-relatedd documents Rotational Shift for female or male The company will provide you with one side of cab facility during in odd hours. Good Communication in English & Hindi both Roles and Responsibilities: Handling customer issues, complaints, and concerns. This includes identifying customer needs, providing solutions, and following up to ensure the issue is resolved. Customer relationships: Building and maintaining positive relationships with customers, stakeholders, and partners. Monitoring the customer service process, and ensuring customer satisfaction. Creating and designing customer service procedures and policies.

#Immediate Joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Work Mode- Work from Office Position - Customer Success Associate Skillset- Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors Qualification- Graduate from any field Interview mode- HR Round; Versant 5 or 6 Certified; Written Assessment; Ops Round; Client Round Experience- Fresher and Experienced both can be picked (customer Support exp.) Location- Gurugram Sector-18 Salary- 22k CTC - 25k CTC Shift- 24x7 Rotational Shift. / Rotational for males; 6 Days working Job Responsibilities and Tasks: Respond promptly to customer inquiries via phone, email, and live chat. Deliver accurate information about products, services, and company policies. Resolve customer concerns and escalate issues to appropriate departments when necessary. Record customer interactions and feedback in our CRM system for tracking and analysis. Assist with troubleshooting common issues and follow up to ensure resolution. Identify customer needs and provide proactive solutions to improve their experience. Collaborate with team members to share insights and develop better processes.

#Immediate Joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Profile Customer Support Process Blinkit Location Sector 18, Gurugram Domestic Process (Voice) Salary upto 32k ctc Qualification: Graduate/Undergraduate Rotational Shift for female or male Training days- 15 days Stipend amount 1000/day Good Communication in English & Hindi both Roles and Responsibilities: Handling customer issues, complaints, and concerns. This includes identifying customer needs, providing solutions, and following up to ensure the issue is resolved. Customer relationships: Building and maintaining positive relationships with customers, stakeholders, and partners. Monitoring the customer service process, and ensuring customer satisfaction. Creating and designing customer service procedures and policies.

#Immediate Joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Location Sector 18, Gurgaon Profile Lead Generation ( sales) Education: Undergraduate and Graduate can both apply Experience Freshar can also apply. Salary Upto 24k ctc Working days- 6 days working Shift- Day shift Responsibility Develop and deliver tailored product presentations and sales pitches. Manage the entire sales cycle, from prospecting to closing deals. Build and nurture long-term relationships with clients to ensure repeat business. Collaborate with internal teams to align sales strategies with company goals. Keep track of sales metrics, prepare detailed reports, and forecast future performance. Stay informed about industry trends, competitors, and market demands to enhance sales effectiveness. Skills Required Persuasive communication and active listening skills. Time management and multitasking abilities to handle various client needs simultaneously. Analytical thinking to interpret sales data and trends.

#Immediate Joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Profile - Customer Support Customer service 1 Year of experience mandatory (Experience should be on the document) Graduation mandatory Salary depends upon your interview experience and communication skills (upto 28k) Rotational shift and off no cabs and allowance Interview Mode- Face to Face There will be 3 rounds of interview..HR/ops and Client round Position Overview: As a Customer Support Representative for the Voice Process, you will be responsible for delivering top-notch customer service through a combination of phone, email, and chat support. Your role will involve addressing member inquiries, resolving issues, and ensuring a seamless and positive customer experience. Key Responsibilities: Multichannel Support: Respond to member inquiries and requests through phone, email, and chat channels. Issue Resolution: Investigate and resolve member issues and concerns, ensuring prompt and effective solutions. Escalate complex problems to the appropriate department for resolution. Customer Engagement: Proactively engage with members to gather feedback, promote new services, and encourage participation Documentation: Maintain detailed and accurate records of member interactions, transactions, and feedback. Update with relevant information in the customer relationship management (CRM) system. Collaboration: Collaborate with other departments to coordinate and resolve issues. Provide insights and feedback to the marketing and sales teams based on interactions. Quality Assurance: Ensure adherence to customer support standards and guidelines. Participate in training sessions to stay updated on product knowledge and service standards. Qualifications and Skills: Proven experience in customer support or a related role, preferably in a voice process environment. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-focused mindset. Ability to work in a fast-paced environment and handle a high volume of customer interactions. Proficiency in using CRM software.

#immediate joiner Interested candidates can contact via call or WhatsApp HR Soni ( 99905717111 ) Profile- Customer Support Location Sector 60, Noida Salary up to: 30k 5 Days working, no cab facility, no travel allowance Graduation Mandatory Customer support representatives help customers by answering questions, resolving issues, and providing information. They also maintain customer records and ensure customer satisfaction. Responsibilities Understanding customer needs : Listen to customer concerns and try to understand the root cause of the issue Resolving customer issues : Use empathy and problem-solving skills to provide timely resolutions Maintaining customer relationships : Make customers feel valued and recognized Communicating with customers : Provide consistent support across multiple channels, such as phone, email, chat, and social media Generating sales leads : Use your role as a direct contact with customers to generate new business leads Processing orders : Oversee the timely delivery and payment of sales orders Handling returns, refunds, and exchanges : Process returns, refunds, and exchanges as needed Documenting interactions : Record all customer interactions accurately and consistently for future reference

# Immediate joiner Interested candidates can contact via call or WhatsApp HR Soni (9990571711) Profile - Customer Support Domestic process (Voice) 6 Days working no cabs and allowance Rotational Shift for boys only For girls day shift only Salary - 25k ctc Location Sector 60, Noida Graduate /Undergraduate, both are welcome 6 months of experience on doc mandatory Key Responsibilities: Multichannel Support: Respond to member inquiries and requests through phone, email, and chat channels. Provide accurate and timely information regarding Urban Clap memberships, services, and offerings. Issue Resolution: Investigate and resolve member issues and concerns, ensuring prompt and effective solutions. Escalate complex problems to the appropriate department for resolution. Customer Engagement: Proactively engage with members to gather feedback, promote new services, and encourage participation in Urban Club events. Documentation: Maintain detailed and accurate records of member interactions, transactions, and feedback. Update member profiles with relevant information in the customer relationship management (CRM) system. Collaboration: Collaborate with other departments to coordinate and resolve member issues. Provide insights and feedback to the marketing and sales teams based on member interactions. Quality Assurance: Ensure adherence to customer support standards and guidelines. Participate in training sessions to stay updated on product knowledge and service standards. Qualifications and Skills: Proven experience in customer support or a related role, preferably in a blended process environment. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-focused mindset. Familiarity with Urban Clap services and offerings is a plus. Ability to work in a fast-paced environment and handle a high volume of customer interactions. Proficiency in using CRM software.

#URGENT HIRING FOR CUSTOMER SUPPORT EXECUTIVE For More Information Interested Candidate Can Apply Via Call Or WhatsApp [9990571711] JOB DETAILS : Profile - Customer Support Location - Noida Sec 60 Salary upto 25k ctc Graduate and Undergraduate Candidates with 6 Month of experience in related BPO both can apply Male and Female Both can apply. Rotational shift for males & For Female it would be day rotational only . Good Communication in English & Hindi both written and oral required. Roles and Responsibilities: Handling customer issues, complaints, and concerns. This includes identifying customer needs, providing solutions, and following up to ensure the issue is resolved. Customer relationships: Building and maintaining positive relationships with customers, stakeholders, and partners. Monitoring the customer service process, and ensuring customer satisfaction. Creating and designing customer service procedures and policies.

#URGENT HIRING FOR TELESALES EXECUTIVE For More Information Interested Candidate Can Apply Via Call Or Whatsapp [ 9990571711 ] JOB DETAILS : Profile - Telesales Executive Location - Gurugram sec 18 Salary upto 25k ctc Graduate Candidates can apply Male and Female Both can apply Fresher and Experience both can apply Rotational shift for males & For Female it would be day rotational only . Good Communication in English & Hindi both written and oral required. Roles and Responsibilities: Making Outbound and Inbound Calls: Initiating calls to potential customers from provided lists or databases. * Pitching Products or Services: Presenting products or services to prospects over the phone. * Explaining Features and Benefits: Describing the features, advantages, and benefits of products or services to potential customers. * Handling Objections: Addressing any concerns or objections that potential customers may have. * Recording Sales and Call Information: Entering and updating customer information and sales activities into a computer system or database. Build and maintain strong, long-lasting customer relationships by understanding their needs and addressing their concerns.