Windows Support Engineer – Tier 3

We are seeking a highly skilled Windows Support Engineer – Tier 3 to join our IT Support team. This role is responsible for advanced troubleshooting and resolution of complex issues related to Windows systems, desktop support, and SharePoint environments. The ideal candidate will serve as an escalation point for T1 and T2 support teams, ensuring high availability, performance, and security of Windows-based systems and end-user environments.

Key Responsibilities:

• Provide Tier 3 support for Windows OS (Windows 10/11, Windows Server 2016/2019/2022) and associated infrastructure.
• Troubleshoot complex desktop, laptop, and peripheral issues escalated from Tier 1 and Tier 2.
• Resolve issues related to Active Directory, Group Policy, DNS, DHCP, user profiles, and system performance.
• Support, configure, and maintain SharePoint Online and SharePoint On-Premises environments.
• Collaborate with other IT teams to manage deployments, upgrades, and patching of systems.
• Perform root cause analysis on major incidents and implement preventive measures.
• Develop and maintain documentation for processes, procedures, and solutions.
• Mentor and provide guidance to Tier 1 and Tier 2 support personnel.
• Participate in after-hours on-call support rotation, as needed.

Required Skills & Qualifications:

• 5+ years of experience in a Windows support role, with at least 2 years in a Tier 3 or advanced technical support capacity.
• Strong knowledge of Windows 10/11, Windows Server environments, and Active Directory.
• Experience supporting SharePoint Online and/or SharePoint Server (2016/2019).
• Proficiency in desktop support, including hardware troubleshooting, software installation, and configuration.
• Solid understanding of ITIL practices and incident/problem management.
• Scripting skills (PowerShell) for automation and troubleshooting.
• Excellent communication, documentation, and customer service skills.

Job Type: Full-time

Pay: Up to ₹1,250,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person