Windows Server Admin-L1

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Maintaining Active Directory, DHCP, DNS, Group Policy

Active Directory management

AD Replication management

Group policy management

Incident / Request Fulfilment / Change management

Backup of Active Directory & Restore Active Directory.

Review of daily/weekly/monthly checklist

Event log analysis at regular interval for maintaining the integrity of servers

Repeat Incident / Alert Analysis

Managing / reconfiguring of DHCP scopes and reservations

Managing / reconfiguring of DNS

System State backup

Managing / reconfiguring terminal services, cluster services, file servers

Necessary support for restoration or drill

Preparation of MIR for Major Incidents

Reinstallations raise due to incidents

Vendor coordination

Incident / Request Fulfilment / Change management

Define the associated change management procedures for patch roll outs.

Publish the patches for a release into the Patch Management tool.

Push the patches to the servers or setup a Scheduled Pull from OEM

Test the release / upgrade / new patch on the Test Environment provided by customer before it is rolled out on all other production systems

Necessary support for restoration or drill

Preparation of MIR for Major Incidents

Reinstallations raise due to incidents

Incident / Request Fulfilment / Change management

Office 365 (O365)

Manage services for monitoring, incident management

Troubleshoot whenever there is an incident and remediate

Provide environmental and infrastructure support for managing O365 workloads

Management of the admin console options available in O365 cloud quadrants.

Public Folder Maintenance (Defining Hierarchy)

Recycling of Exchange Services in case of any issues

Queue Clearing in case of any issues

Exchange Database Replication Management

Analysing Log Files in case of any issues

Troubleshooting on exchange mail flow

Exchange Patching and updates

Necessary support for restoration or drill

Preparation of MIR for Major Incidents

Review of daily/weekly/monthly checklist

Repeat Incident / Alert Analysis

Reinstallations raise due to incidents

Incident / Request Fulfilment / Change management

Managing Virtual Machine Settings

Allocating more memory, additional CPU, NIC

Creating Virtual Machine Snapshots

Apply a Snapshot and Rename a Snapshot

Delete a Snapshot and Delete a Snapshot Subtree

Revert a Snapshot

Increasing disk space to VMs

Adding users to Hyper-V console

Hyper-V/VMWare/Cisco Flexpod/Cisco UCS Log file administration

Hyper-V/VMWare/Cisco Flexpod/Cisco UCS System accounting and Security

CR Document Preparation

Multipathing configuration

Configuring Alarm and monitoring parameters in VCenter

Managing / reconfiguring terminal services, cluster services, file servers

Necessary support for restoration or drill

Preparation of MIR for Major Incidents

Reinstallations raise due to incidents

Vendor coordination

Incident / Request Fulfilment / Change management