WhatsApp Business Technical Support Specialist

We are seeking an experienced WhatsApp Business Technical Support Specialist to join our team. This role will primarily focus on providing technical support to users with Fast2SMS-related queries, specifically around the integration of WhatsApp Business API, Meta Manager, and onboarding for API access.

As a member of our support team, you will be responsible for addressing customer inquiries, troubleshooting technical issues, and assisting users with the implementation of WhatsApp Business API features. You will play a key role in ensuring smooth onboarding for new customers, providing timely assistance, and resolving technical issues.

Responsibilities:

• Provide customer support for WhatsApp Business-related queries, including Meta Manager setup, WhatsApp onboarding API, and Fast2SMS integration.
• Troubleshoot and resolve issues related to the WhatsApp Business API and other integration tools.
• Assist users in configuring and accessing WhatsApp API features and onboarding processes.
• Respond to support tickets via email, chat, or phone and resolve issues in a timely manner.
• Stay up-to-date with new features, updates, and changes to WhatsApp Business, Fast2SMS, and Meta Manager platforms.

Requirements:

• 1+ year of experience in technical support or customer support, with a focus on WhatsApp Business API, Meta Manager, or similar communication platforms.
• Familiarity with Fast2SMS and integration with WhatsApp Business API.
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a professional and friendly approach.
• Ability to work under pressure and manage multiple tasks simultaneously.
• A proactive attitude and ability to work independently as well as in a team.

Preferred Qualifications:

• Experience working with Meta Manager or other Meta Business Suite tools.
• Knowledge of APIs and webhooks, with the ability to assist users in understanding and integrating APIs.
• Experience in a technical support role in the messaging or communication industry.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person