Wfm Team Lead

Conneqt

1 - 2 years

2 - 4 Lacs

hyderabad

Posted:-1 days ago| Platform:

Apply

Skills Required

team handling mis reporting workforce management wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Working knowledge of Workforce Management principals, including workload planning, forecasting, vendor integration, shift bids, vacation bids, scheduling efficiency, and agent efficiency
3-4 years of experience in Workforce Management, including capacity planning, scheduling and forecasting experience with a software package such as Aspect eWFM and Genesis.
Experience in a large (500 agents minimum), multi-site call center operation with outsourced sites, and multiple lines-of-business
Experience with skills-based routing preferred, outbound experience will be added advantage.
Experience with a call center operation using multiple outsourced business partners preferred
Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Administer and adhere to Corporate and departmental policies, practices and procedures.

Other duties may be assigned

Email: Krsha.Satish@digitide.com

Number:8977713990

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